Rasha Abdulraheem
Glendale,AZ
Summary
Amazon operations professional with experience progressing from Tier 1 Fulfillment Associate to Human Resources Associate Partner (L3). Proven ability to partner with Operations leadership supporting a workforce of 1,000+ associates, analyze workforce metrics, conduct employee relations investigations, and improve operational processes across multiple fulfillment sites. Experienced supporting site launches, peak operations, and cross-functional collaboration with Safety, Loss Prevention, HRBPs, and Operations leadership to improve productivity, attendance, and safety outcomes. Known for demonstrating Amazon Leadership Principles including Ownership, Dive Deep, Earn Trust, Bias for Action, and Deliver Results.
Overview
12
12
years of professional experience
Work History
Associate Partner, Human Resources (L3)
Amazon GEU3
Buckeye, AZ
07.2025 - Current
- Partner with Operations leaders supporting a workforce of 1,000+ hourly associates, driving improvements in attendance accountability, productivity, and policy compliance.
- Analyze workforce metrics including ADAPT feedback, attendance trends, and labor reports to identify operational risks and support corrective action plans.
- Conduct end-to-end employee relations investigations including associate interviews, system data review, and documentation while partnering with HRBPs and Legal.
- Audit and reconcile FCLM labor hours across departments ensuring accurate productivity reporting and workforce planning.
- Collaborate with Safety, Loss Prevention, HR, and Operations teams to resolve associate concerns while maintaining operational continuity.
- Guide associates through Career Choice and internal mobility programs, increasing awareness of internal career development opportunities.
- Key Achievements
- Designed Amazon A-to-Z training materials adopted by multiple fulfillment sites including PHX3 and GYR4, improving associate self-service adoption and reducing HR support requests.
- Redesigned communication boards across four operational focus areas improving visibility of safety updates, career development opportunities, and site initiatives.
- Developed locker audit SOP documentation establishing standardized accountability processes for associate asset management.
- Serve as Vice President and Event Coordinator for Arab@Amazon, organizing cultural engagement initiatives that increased associate participation and strengthened inclusion efforts.
Associate Partner, Human Resources (L3)
Amazon GEU2 Launch / GYR4
AZ
12.2023 - 07.2025
- Provided frontline HR partnership to Operations leadership in high-volume fulfillment environments supporting workforce stabilization during launch and ramp periods.
- Monitored workforce metrics including attendance, attrition, and labor fill rates, providing insights to leadership supporting operational planning.
- Delivered training on Amazon A-to-Z tools and HR policies improving associate self-service utilization and reducing operational workflow disruptions.
- Managed site-wide communications including digital displays, printed communications, and engagement initiatives reaching hundreds of associates daily.
- Deployed cross-site to support GYR1, PSC2 Launch, PHX7, and GEU3 Launch during peak and ramp-up operations.
Fulfillment Center Associate / Problem Solver
Amazon GYR1
Goodyear, AZ
03.2022 - 12.2023
- Performed inbound and outbound fulfillment operations including stow, pick, pack, and ship while consistently meeting productivity and quality expectations.
- Selected as Problem Solver identifying operational defects and partnering with leadership to resolve root causes affecting order flow and inventory accuracy.
- Supported onboarding and floor guidance for new associates during high-volume shifts.
- Maintained safety and productivity standards while working 10–12 hour physically demanding shifts.
Employment Specialist / Case Manager
Maximus
Phoenix, AZ
01.2014 - 01.2023
- Managed high-volume caseloads supporting employment placement and compliance for program participants.
- Developed action plans and coaching strategies helping individuals reach employment and training goals.
- Partnered with community organizations to remove employment barriers and connect participants to resources.
- Maintained detailed documentation and compliance standards in a regulated program environment.
Education
Bachelor’s Degree - Education, English Language
CAPM Project Management Certificate - undefined
Canyon State Institute
Phoenix, AZSkills
- Directed hourly workforce leadership initiatives to enhance team engagement
- Ensured adherence to safety standards, quality benchmarks, and policy compliance protocols
- Assisted in tracking attendance and managing productivity levels Supported teams in maintaining schedules and meeting deadlines Helped identify areas for improvement in workflow processes
- Conducted operational metrics analysis to enhance attendance management processes
- Assisted teams in achieving operational safety goals through effective collaboration across departments Supported HR initiatives by coordinating with various teams to enhance employee engagement Aided logistics planning by facilitating communication between operations and safety teams
- Conducted thorough employee relations investigations to ensure compliance with company policies
- Assisted in developing standard operating procedures to enhance workflow efficiency Supported process improvement initiatives to streamline operations Collaborated with team members to identify areas for enhancement
- Assisted in launching websites and providing operational support during peak periods Collaborated with teams to troubleshoot issues and maintain site functionality Supported user experience enhancements through feedback collection and analysis
- Assisted in developing training materials for new employees Supported team members in understanding company policies and procedures Facilitated onboarding sessions to enhance employee integration
- Executed operational problem-solving strategies to enhance efficiency and productivity
Languages
Bilingual: English & Arabic
Timeline
Associate Partner, Human Resources (L3)
Amazon GEU3
07.2025 - Current
Associate Partner, Human Resources (L3)
Amazon GEU2 Launch / GYR4
12.2023 - 07.2025
Fulfillment Center Associate / Problem Solver
Amazon GYR1
03.2022 - 12.2023
Employment Specialist / Case Manager
Maximus
01.2014 - 01.2023
Bachelor’s Degree - Education, English Language
CAPM Project Management Certificate - undefined
Canyon State Institute