Christopher Wright
Fort Lauderdale,FL
Summary
Seasoned Service Staff Manager with significant background in hospitality and customer service. Skilled at building and leading high-performing teams, implementing effective training programs, and enhancing guest satisfaction levels. Known for streamlining operations to increase efficiency while maintaining superior customer service standards. Contributed to successful business growth by fostering positive customer relationships and ensuring exceptional service delivery.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service
Publix Supermarket
06.2025 - Current
- Provide exceptional Customer service to customers.
- Upselling new products.
- Cross trained across other departments.
Owner/Manager
Wright’s Roofing & Construction
04.2025 - Current
- Assign work load by-weekly to employees.
- Perform necessary inspections and confrences.
- Communication with cities, customers, suppliers and other companies.
Foreman/Roof Mechanic
Red Apple Roofing and Construction
08.2025 - 01.2026
- Manage projects to ensure completion in a timely manner.
- Delegate tasks to crewmembers.
- Communication with cities, supplies, residents and other construction companies.
Customer Service Agent
The Ibex Global Services
10.2022 - 03.2023
Cold Room Assistant
The Best Dress Chicken processing plant
05.2022 - 10.2022
Trained Soldier
Jamaica Defence Force
03.2021 - 04.2022
- Squad/platoon leader.
- Delegate tasks to members of my platoon.
- Perform inspections.
- Combat support specialist.
Voluntary service
08.2020 - 01.2021
- Located eligible clients to register for government assistance.
- Assisted clients to different locations to be processed for government assistance.
- Filed and retrieved documents.
Education
National Vocational Qualification Of Jamaica (NVQ-J) - Security Service Corp Operations. Level 2
Jamaica Defense Force
03.2021 - 04.2022
High School -
St. Catherine High School
09.2015 - 06.2019
Skills
- Customer service
- Project management
- Communication skills
- Team building
- Conflict resolution
- Time management
- Employee training
- Workflow optimization
- Inventory management
- Product upselling
- Task delegation
- Quality control
- Detailed inspections
- Safety compliance
- Problem solving
- Customer service background
- Customer service experience
- Excellent customer service
- Strong customer service
- Attentive customer service
- Proficient customer service
- Sales and customer service
- Client relations and customer service
- Call center customer service
- Retail sales customer service
References
- Ms. Ann Marie Brown, Social Worker, The Ministry of Labour and Social Security, 10 Hanover Street, Spanish Town, 876-796-8614
- L/CPL Smith J, Jamaica Defense Force Training Instructor, Up Park Camp, South Camp Road, Kingston, 876-770-5501
- Michelle Jackson, Red Apple Roofing and Construction, Plantation, Florida, 954-588-0397
Timeline
Foreman/Roof Mechanic
Red Apple Roofing and Construction
08.2025 - 01.2026
Customer Service
Publix Supermarket
06.2025 - Current
Owner/Manager
Wright’s Roofing & Construction
04.2025 - Current
Customer Service Agent
The Ibex Global Services
10.2022 - 03.2023
Cold Room Assistant
The Best Dress Chicken processing plant
05.2022 - 10.2022
National Vocational Qualification Of Jamaica (NVQ-J) - Security Service Corp Operations. Level 2
Jamaica Defense Force
03.2021 - 04.2022
Trained Soldier
Jamaica Defence Force
03.2021 - 04.2022
Voluntary service
08.2020 - 01.2021
High School -
St. Catherine High School
09.2015 - 06.2019