Christopher Wyatt
Mocksville,NC
Summary
Results-driven Business System Technician with proven success in customer service, problem resolution, and relationship building. Achieved top referral ratings while managing installation processes and enhancing client satisfaction. In 2018, I received a paid vacation for top sales and referrals company wide. Presently, I rank #93 out of 2000 technicians in top sales.
Overview
19
19
years of professional experience
Work History
Business System Technician II
Kinetic by Uniti
Lexington, NC
07.2012 - Current
- Achieved top ratings and consistently generated the highest volume of referrals within designated service area for residential and business clients.
- Managed installation processes for internet services, generating commission through successful sales and client satisfaction.
- Diagnosed and resolved technical issues with telecommunications equipment.
- Conducted routine maintenance on network infrastructure to ensure optimal performance.
- Collaborated with team members to streamline installation processes and reduce downtime.
- Trained junior technicians on equipment handling and troubleshooting techniques.
- Implemented quality control measures to enhance service delivery standards.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Customer Service Technician II
Windstream Communications, Inc.
Lexington, NC
01.2007 - 07.2012
- Facilitated seamless setup of cable TV, internet, and phone services to enhance customer experience.
- Worked trouble tickets to correct problems that existing customer were having with service.
- Performed fiber installs for residential customers.
Education
High School Diploma -
Davie County High School
Mocksville, NCMitel Phone System Training
Lexington, NCAllworx Phone System Training
Lexington, NCPole Climbing School
Sanford, NCSkills
- Customer service
- Building rapport
- Product sales
- Product and service solutions
- Sales expertise
- Service upselling
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
Accomplishments
Currently, I rank #93 in over 2000 technicians in sales referrals.
In 2018, I was ranked #3 in the United States for Windstreams technicians for referral sales.
Timeline
Business System Technician II
Kinetic by Uniti
07.2012 - Current
Customer Service Technician II
Windstream Communications, Inc.
01.2007 - 07.2012
High School Diploma -
Davie County High School
Mitel Phone System Training
Allworx Phone System Training
Pole Climbing School