Nichlas Harper

• Troubleshot hardware and software to determine and rectify network problems.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Perform routine installation, maintenance, and repair activities for network systems including voice, data, network, transport, and video equipment
• Fixed Wireless Installation & Maintenance

Supervise, install, employ, maintain, troubleshoot and assisted users with battlefield signal support systems, terminal devices, satellite communication equipment and automated telecommunication computer systems, to include local area networks, wide area networks, routers and switches. Integrated signal systems and networks.

• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
• Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
• Set up networks and computers for business and residential customers.
• Installed and repaired fiber, voip, internet and DirecTV equipment.
• Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.