Ricky Rendon
Houston,US
Summary
Experienced System Analyst skilled in end-user support, project management, and user acceptance testing, with a proven track record of collaborating across teams to improve system functionality. Adept at providing technical support and developing detailed technical documentation. Eager to leverage expertise in application support to contribute to a forward-thinking organization.
Overview
9
9
years of professional experience
Work History
SYSTEM ANALYST II
Federal Reserve Bank of Dallas
Houston, TEXAS
03.2018 - Current
- Developed test cases for validating system functionality and accuracy of results.
- Tested new features prior to release in order to verify their correctness and stability.
- Provided technical support for applications in production environment by troubleshooting issues and recommending enhancements based on user feedback.
- Collaborated across IT, vendors and business functions to manage projects to successful completion.
- Manage, execute and track assigned client deliverables and support tickets through our ticketing system ServiceNow to ensure adherence to our SLAs.
- Created detailed technical documentation, including flowcharts, diagrams, and process maps to explain complex concepts.
ANALYST INTERN
Constellation Energy
Houston, TEXAS
06.2017 - 02.2018
- Collaborated with stakeholders to ensure project objectives were achieved on time and within budget.
- Utilized Excel spreadsheets to analyze large datasets, build models, and create reports.
- Participated in meetings with cross-functional teams to discuss project timelines, deliverables, budgets.
Education
BACHELOR OF BUSINESS ADMINISTRATION - MANAGEMENT INFORMATION SYSTEMS
University of Houston
Houston, TX, USSkills
- SQL proficiency
- Project management
- End user support
- System upgrades
- User acceptance testing
- Application support
- Tableau
- Requirements gathering
- Issue troubleshooting
- Project collaboration
Volunteer Experience
YOUTH MENTOR VOLUNTEER, Bold Idea, Dallas, Texas, 01/01/25 - 04/30/25, Mentored at-risk youth, improving life opportunities and health by tutoring, coaching and providing STEM education. Instructed/guided mentees on their coding project and how to problem solve. Developed strong communication and interpersonal skills while mentoring youth from diverse backgrounds.
Awards
- Dean's List: Fall 2013, Spring 2014, Spring 2016, Fall 2016, Spring 2017
- Elected as an Officer to the Hispanic Business Student Association(HBSA), Fall 2017
Timeline
SYSTEM ANALYST II
Federal Reserve Bank of Dallas
03.2018 - Current
ANALYST INTERN
Constellation Energy
06.2017 - 02.2018
BACHELOR OF BUSINESS ADMINISTRATION - MANAGEMENT INFORMATION SYSTEMS
University of Houston