Geoffrey Allen
Williston,SC
Summary
Experienced and results-oriented Network Technician with a strong background in maintaining, troubleshooting, and supporting a wide range of network and system issues. Proficient in installing software updates, ensuring system reliability, and optimizing performance. Known for a practical, hands-on approach to problem-solving, the ability to stay focused under pressure, and clear, effective communication with both technical teams and end users.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Network Technician II
Department of Health and Human Services
Aiken, SC
08.2023 - Current
- Analyze, test, and troubleshoot network systems.
- Troubleshoot system failures and assist end users by installing maintaining and repairing hardware & software components.
- Preform tests and run diagnostics on agency systems to maximize productivity and evaluate where change management could be better utilized.
- Ensuring proper documentation is maintained regarding issues and best practices for agency network and user systems.
Cyber Crimes Investigator
Barnwell County Sheriff's Office
Barnwell, SC
11.2019 - 08.2023
- Provide public safety by maintaining order, responding to emergencies, protecting people and property, enforcing state laws, and promoting good community relations.
- Investigate computer related crimes using database software such as Southern Software RMS and investigative tools through ICAC (internet crimes against children) and NDCAC (National Domestic communications assistance center).
- Assisted other investigators with IT related issues including troubleshooting law enforcement investigative systems, software, and gathering data for investigative purposes.
- Educated and assisted victims of computer crimes with insuring that best cybersecurity practices are implemented.
Corporal
Town of Williston Police Department
Williston, SC
05.2017 - 11.2019
- Supervised night shift and helped to develop and enhance employee knowledge and skills through on-the-job training.
- Responded immediately to reports of automobile accidents and criminal activity.
- Talked regularly with citizens to establish rapport and become a familiar presence in the area.
- Assisted other police officers with IT related issues including troubleshooting law enforcement investigative systems, software, and gathering data for investigative purposes.
- Developed and implemented an evidence log system for evidence gathered through investigations and input data related to evidence processing.
Product Merchandiser
Beverage South of Aiken
Aiken, SC
10.2014 - 01.2017
- Provided customer service using extensive product knowledge of several alcoholic beverages.
- Organized and stocked merchandise to keep the necessary levels for sales demand.
- Communicated product value, quality, and style to educate and entice potential customers.
- Utilized Microsoft Excel for use of data gathering to verify service and client satisfaction.
Shift Supervisor
Rite-Aid Pharmacy
Williston, SC
07.2013 - 09.2014
- Provided on-the-job training to new staff members.
- Developed strategies for improving operational efficiency and customer service levels.
- Responded promptly to customer inquiries or complaints, professionally.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Associate of Science - Computer Science
Franklin University
Columbus, OH04.2022
Bachelor of Arts - Sociology
University of South Carolina Aiken
Aiken, SC12.2016
Skills
- Network troubleshooting
- System diagnostics
- Hardware installation
- Software maintenance
- Change management
- Technical documentation
- Ticket management
- User support
- Team collaboration
- Problem Solving
- End user support
- Network monitoring
- Python
- HTML/CSS
- SQL
- Java
- Batch
Certification
- CompTIA A+ Certified
- ISC2 CC certified
- Dell Tech Direct Certified
Accomplishments
- Graduated Valedictorian with 4.0 GPA.
- Deans list on multiple occasions throughout my college experience.
- Voted most helpful field tech of the month throughout my time at DHHS
- I have been awarded several Geek seeker awards from a variety of managers here at DHHS.
Training courses
Completed Network + preparation course.
Completed Security + preparation course.
Timeline
Network Technician II
Department of Health and Human Services
08.2023 - Current
Cyber Crimes Investigator
Barnwell County Sheriff's Office
11.2019 - 08.2023
Corporal
Town of Williston Police Department
05.2017 - 11.2019
Product Merchandiser
Beverage South of Aiken
10.2014 - 01.2017
Shift Supervisor
Rite-Aid Pharmacy
07.2013 - 09.2014
Associate of Science - Computer Science
Franklin University
Bachelor of Arts - Sociology
University of South Carolina Aiken
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