James Rutledge
Detail-oriented Network Technician holding the Certified Network Administrator and Engineer (CNAE) credential from CWNP — a vendor-neutral certification validating advanced skills across network design, administration, security, troubleshooting, and governance. Experienced in hands-on LAN/WAN infrastructure administration, VLAN design, switch configuration, and network monitoring across multi-site environments. Proven ability to identify and resolve network incidents efficiently, document infrastructure accurately, and maintain reliable connectivity for end users and critical systems. Also holds the CWTS (Certified Wireless Technology Specialist) and CCST-Networking (Cisco), demonstrating broad foundational knowledge across wired, wireless, and vendor-specific networking disciplines. Seeking to grow into a Network Administrator or Network Engineer I role where hands-on infrastructure skills and multi-certification depth drive real results.
Experienced with configuring and maintaining network systems to ensure optimal performance. Utilizes technical skills to diagnose and resolve network issues efficiently. Strong understanding of network protocols and security measures to safeguard data integrity.
Work History
Network Technician II
1 Year- Designed and implemented LAN infrastructure across multi-site environments — including VLAN segmentation, 802.1Q trunk configuration, and Layer 2/3 switch deployment — ensuring reliable, segmented connectivity for production, guest, and IoT traffic zones.
- Administered HPE/Aruba switches and wireless access points across enterprise environments, managing device configurations, firmware updates, DHCP scopes, and network access policies to ensure uptime and performance for 1,000+ connected devices.
- Diagnosed and resolved network incidents spanning physical layer faults, VLAN misconfigurations, DHCP conflicts, and wireless connectivity failures — applying structured troubleshooting methodology to reduce mean time to resolution (MTTR) by approximately 40%.
- Enforced network security policies including STP root bridge placement, port security MAC address limits, and VLAN-based traffic isolation — mitigating lateral movement risk and ensuring segmentation between user, guest, and infrastructure VLANs.
- Developed and maintained a library of network documentation — including Layer 2/3 topology diagrams, standard operating procedures (SOPs), and configuration templates — enhancing audit readiness, onboarding efficiency, and operational consistency across all sites.
- Configured proactive network health monitoring in HPE IMC using SNMP-based CPU, bandwidth, and interface utilization thresholds — enabling early anomaly detection and reducing reactive incident response time across all managed sites.
Computer Technician II
3 Years- Diagnosed and repaired Chromebooks and Windows devices across multiple school sites — performing hardware replacements, OS imaging, and board-level repairs — maintaining device availability for district-wide student and staff populations.
- Conducted endpoint-level network diagnostics to verify connectivity, documented issues, and escalated network-layer faults to infrastructure team with clear, actionable tickets, enhancing resolution efficiency.
- Managed full device lifecycle using Incident IQ — handling ticket intake, resolution documentation, asset tracking, and coordinating replacement workflows across multiple sites.
- Executed districtwide technology rollouts including classroom equipment upgrades, workstation deployments, and installation of interactive displays, TVs, and panels to district standards.
- Executed districtwide technology rollouts, including classroom equipment upgrades, workstation deployments, and installation of interactive displays, TVs, and panels, ensuring compliance with district standards and improving classroom technology access.
- Maintained structured cable management and ergonomic workstation layouts during deployments, ensuring clean, compliant physical installations and enhancing overall user experience at each site.
Help Desk Technician
7 Months- Provided Tier 1 technical support via phone, email, and remote access tools — diagnosing and resolving hardware, software, and connectivity issues for end users across multiple accounts.
- Administered user accounts through password resets, access provisioning, and permissions management to maintain security and streamline access across server and file management systems.
- Installed and configured hardware and software components to restore or enhance system performance, adhering to client environment standards.
- Managed user account administration including password resets, access provisioning, and permissions management across server and file management systems.
- Conducted onboarding training for new help desk staff on ticketing procedures, escalation workflows, and support best practices to enhance service delivery consistency.
Education
High School Diploma
Skills
Certification
- Certified Network Administrator and Engineer (CNAE) — CWNP — Certified: 2026-06-01
- Certified Wireless Technology Specialist (CWTS) — CWNP — Certified: 2026-04-19
- Cisco Certified Support Technician - Networking (CCST) — Cisco — Certified: 2025-05-16
- In Progress: Security + | Target: Q3 2026