Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

JEFFERY A TROUT

Mount Washington,KY

Summary

Adept at configuring and maintaining network systems, my tenure at Windstream Enterprise honed my expertise in VoIP solutions and network troubleshooting. I excel in hardware installation and possess strong problem-solving abilities, ensuring optimal network performance and customer satisfaction. My proactive approach and technical skills have significantly contributed to the seamless operation of complex telecommunications infrastructures.

Overview

41
41
years of professional experience

Work History

Network Technician II

Windstream Enterprise
Littlerock, AR
04.2000 - 08.2024
  • Configured, monitored and maintained network hardware, software and communication links.
  • Troubleshot and repaired fiber optic systems.
  • Performed maintenance on fiber optic networks.
  • Inspected and tested fiber optics equipment to ensure optimal performance.
  • Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
  • Installed, set up and repaired devices and system components.
  • Installed and maintained telephone systems, including PBXs and key systems.
  • Troubleshot and resolved customer issues with telephones, answering machines, voice mail systems, call routing systems, and other related equipment.
  • Configured multiple types of business phone systems to meet specific customer requirements.
  • Performed repairs on all types of telecommunications equipment such as phones, switches, routers, modems.
  • Installed VoIP solutions for businesses using SIP trunks and hosted PBXs.

Security Police Officer

USAF
Ellsworth, SD
10.1983 - 03.1990
  • Provided access control to sensitive areas, ensuring only authorized personnel were granted entry.
  • Conducted regular patrols of assigned areas to detect suspicious activity and potential security violations.
  • Enforced laws, regulations and ordinances on the premises.
  • Responded to emergency calls for service in a timely manner.
  • Monitored security surveillance systems including cameras and alarms.
  • Inspected buildings, equipment, access points and other safety-related items regularly to ensure compliance with safety standards.
  • Prepared detailed incident reports documenting events related to security issues or investigations.
  • Interacted with visitors, employees and contractors while providing customer service when necessary.
  • Assisted in developing security protocols for high-risk situations or special events.
  • Performed searches of people or property using appropriate methods according to established guidelines.
  • Conducted vehicle inspections at entry and exit points to prevent the introduction of contraband or hazardous materials.
  • Managed and maintained security equipment, ensuring operational readiness at all times.
  • Operated security equipment such as metal detectors and X-ray machines to screen individuals and prevent unauthorized entry.
  • Trained new security forces members, imparting knowledge of procedures, regulations, and tactics.
  • Conducted regular security patrols to ensure the safety of personnel and property.
  • Managed access control points, verifying identification and granting access to authorized individuals.
  • Enforced base regulations, including traffic rules, to maintain order and discipline.
  • Responded to security alarms and investigated disturbances promptly.

Education

High School Diploma -

Boyd County
Ashland, KY
05-1983

Skills

  • Hardware Inventory Management
  • Network configuration
  • User Training
  • Network Troubleshooting
  • Switch installation
  • Telephone technical support
  • VoIP Systems
  • Hardware Installation
  • Switches and routers
  • Cable termination
  • Network installation

Affiliations

I am a very active person. I work out daily at my local gym. I enjoy the outdoors, specifically hiking and camping. I love spending time with my family. I am very supportive of my teenage son's music career as a guitar player. I also enjoy helping others.

References

References available upon request.

Timeline

Network Technician II

Windstream Enterprise
04.2000 - 08.2024

Security Police Officer

USAF
10.1983 - 03.1990

High School Diploma -

Boyd County

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JEFFERY A TROUT