Christopher Zook
Pasadena,Maryland
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
New/Pre-Owned Sales
Koons Toyota Annapolis
Annapolis
02.2017 - Current
- Meet-and-greet new clients, needs/wants analysis, demonstration of vehicle, test drive, negotiating numbers, collecting documents for loan processing, continued customer follow up before, during, and after delivery
- Earning repeat customer business
New/Pre-Owned Sales
Annapolis Hyundai
Annapolis
08.2013 - 01.2017
- Meet-and-greet new clients, needs/wants analysis, demonstration of vehicle, test drive, negotiating numbers, collecting documents for loan processing, continued customer follow up before, during, and after delivery
- Earning repeat customer business
Internet Sales Manager
Antwerpen Volkswagen
04.2011 - 08.2013
- Sell new and any pre-owned vehicles, contact internet vehicle inquiries, take phone calls, schedule appointments, and engage customers with great service and professionalism.
Finance Manager & Internet Sales Manager
Sheehy Nissan
10.2006 - 04.2011
- Ability to communicate with customer, collect documents for loan stipulation, offer products such as extended coverage's, Gap, etc, worked with multiple lenders for approvals
Education
Associate Degree - Accounting and Business Management/General Studies
Anne Arundel Community College
GED -
Arundel Senior High School
Skills
- Goal setting and attainment
- Self-motivated and organizational skills
- Product knowledge and product research
- Strong negotiating tactics
- Solid leadership and positive attitude
- Exceptional customer service
- Quick learner and result oriented
- Remarkable ability to build and manage customer relationships
- Excellent verbal and written communication and interpersonal skills
- Multi-tasker with attention to detail
- Staff Training and Development
- Industry Expertise
- Customer Relationship Building
Professional Accomplishments
- Awarded Salesman of the month 25 times
- January 2010- Awarded Nissan Circle of Excellence (Platinum) 1 of 250 people awarded this achievement.
- 2009 Promoted from Floor Sales to Sales Manager and then Finance Manager.
Computer And Software
SheehyAntwerpenKoons
- Proficient in Microsoft Office
- Contact Management & Dealer Socket
- VAuto
Affiliations
Outside of work I enjoy watching sports, playing golf and spending time with my family & friends.
Timeline
New/Pre-Owned Sales
Koons Toyota Annapolis
02.2017 - Current
New/Pre-Owned Sales
Annapolis Hyundai
08.2013 - 01.2017
Internet Sales Manager
Antwerpen Volkswagen
04.2011 - 08.2013
Finance Manager & Internet Sales Manager
Sheehy Nissan
10.2006 - 04.2011
Associate Degree - Accounting and Business Management/General Studies
Anne Arundel Community College
GED -
Arundel Senior High School
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