Christopher Arshad Burgess
Sandy Springs,GA
Summary
Strategic Salesforce, SalesLoft, ZoomInfo, Regie AI, and Cognism Administrator & Marketing Operations Manager with a proven track record in customizing Salesforce.com, SalesLoft, and related platforms. Skilled at working independently or collaboratively within diverse teams. Highly organized and analytical, with the ability to rapidly understand organizational goals and deliver actionable, data-driven solutions.
Overview
10
10
years of professional experience
Work History
Marketing Operations Manager
Hexagon ALI
03.2022 - Current
- Supports day to day usage of Salesloft including updating cadences, adding users, troubleshooting issues.
- Responsible for automation rules to provide excellent user experience for SDR’s.
- Owner of Roadmap for Salesloft.
- Creates training documents and videos for onboarding of new SDR’s.
- ZoomInfo and Cognism Administrator skilled in adding users, configuring workflows, and managing integrations with other platforms.
- Ensures data integrity on all reporting for Salesloft, Regie Ai, ZoomInfo and Cognism.
- Project Manager for software integration projects to support ADR’s.
- Ensures data synchronization with Salesforce.
Salesforce Administrator
Hexagon ALI
10.2019 - 03.2022
- First-line support of Cases filed in Salesforce by end-users (Regional and Global), and second-line support of Cases escalated from Regional Salesforce Admins.
- Provide support for ongoing global CPQ implementation.
- Thoroughly document all troubleshooting steps and interactions.
- Support both employee users and also partner users who use Partner Community for opportunity management and quoting.
- On-boarding of new users, including both individual and group training.
- Demonstrate deep knowledge of Sales Process and GoSell functionality for every Sales/Presales persona supported by Sales ops and enablement team.
- Provisioning of users and general security management, including changes to profiles, roles, etc.
- Configuration of objects, fields, record types, page layouts, workflows, validations, etc.
- Creation and modification of Lead Assignment rules.
Salesforce Administrator
Southern Construction Consultants & Services, Inc.
10.2018 - 10.2019
- Develop new functionality within SFDC, including custom objects, custom fields, formulas, workflows, processes & flows, page layouts, validation rules and assignment rules.
- Create and maintain custom reports and dashboards.
- Customize Salesforce.com fields, page layouts, record types, validation rules, workflow rules, reports, and dashboards.
- Manage mass imports and exports of data using Data Import Wizard & Data Loader.
- Provide training and technical support to all internal and external SFDC users.
IT Administrator
Fidelity Bank
01.2016 - 06.2018
- Responsible for ongoing Salesforce, Decision Pro, Aperio, and other baking platforms best practice training and materials to internal departments and new employee orientation.
- Managed Salesforce, Decision Pro, Aperio, and other banking platforms.
- Responsible for ongoing system functionality, maintenance, accessibility, and updates.
- Provided high-quality support via both email and ticket system.
- Customized several platforms to meet company's needs.
- Checked processes and ensured communications within CRM systems were working efficiently.
Education
High School Diploma -
Bob Jones High School
Madison, AL08.2006
Computer Science
Northwest Shoals Community College
Muscle Shoals, ALSkills
- Salesforce Administration
- Salesforcecom
- Salesforce Support
- SalesLoft
- Pardot
- User adoption
- Software testing
- Process implementation
- Team Leadership
- Confident
- Adaptable
- ZoomInfo
- Regie Ai
- Cognism
- Ambitious
- Creative problem solving
- Ability to Work Under Pressure
- Presentation Skills
Timeline
Marketing Operations Manager
Hexagon ALI
03.2022 - Current
Salesforce Administrator
Hexagon ALI
10.2019 - 03.2022
Salesforce Administrator
Southern Construction Consultants & Services, Inc.
10.2018 - 10.2019
IT Administrator
Fidelity Bank
01.2016 - 06.2018
High School Diploma -
Bob Jones High School
Computer Science
Northwest Shoals Community College
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