Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher A Thomas

Oakland,CA

Summary

Experienced Training Manager with over 20 years of experience in Telecommunications. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Overview

25
25
years of professional experience

Work History

Senior Training Manager

ATT
Oakland, CA
01.2005 - Current
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Increased customer satisfaction by resolving employee work issues
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys

Lead Training Manager

ATT
Oakland, CA
12.2000 - 12.2004
  • Worked with residence customers to understand needs and provide consumer service
  • Resolved conflict problems, improved operations and provided exceptional client support
  • Increased customer satisfaction by resolving product or service issues
  • Resolved conflicts and negotiated mutually beneficial agreements between parties

Education

Bachelor of Arts - Radio And Television Broadcasting

San Francisco State University
San Francisco, CA

Skills

  • New hire on-boarding
  • Training solutions development
  • Small Group Instruction
  • Leadership training
  • Problem Resolution
  • Customer Service
  • Team Building

Timeline

Senior Training Manager

ATT
01.2005 - Current

Lead Training Manager

ATT
12.2000 - 12.2004

Bachelor of Arts - Radio And Television Broadcasting

San Francisco State University