Hi, I’m
Kimberly Durham
Senior Training Manager
Little Elm,TX
Summary
Accomplished Training Manager well-versed in leading a team to drive the design, development and delivery of courses and programs to achieve demanding training objectives and support corporate objectives. Effective at leading course development on diverse topics. and designing curricula and training programs aligning with the company's strategic goals, mission and vision. Prepared to offer 10 years of progressive training experience and and take on challenging new role at [Company].
Overview
19
years of professional experience
4
years of post-secondary education
Work History
Rent-A-Center Plano, TX
Senior Training Manager
03.2019 - Current
Job overview
- Utilized a range of training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees and developed role-specific training programs and courses to meet identified needs and support business initiatives.
- Led the design and development of a wide variety of courses focused on career pathing and professional development, leadership and business initiatives support retention, achieve strategic corporate targets and drive performance.
- Selected key accomplishments include development of targeted training programs for store and district manager professional development; content development and logistics for annual leadership conference; sales training using Salesforce; HRIS system migration training; POS system training.
- Analyzed effectiveness of training programs at all levels and recommended updates.
Rent-A-Center NPSPlano, TX
Training Manager
12.2016 - 03.2019
Rent-A-Center NPSPlano, TX
Training Lead
01.2016 - 12.2016
Job overview
- Reviewed materials and evaluated training needs to improve training quality.
- Partnered with Operations Support and Human Resources to develop and implement training program strategy and performance support resources such as reference materials, eLearning, slide decks and videos.
- Provided training needed to support company-level initiatives including launch of eCommerce platform and sales strategy.
Rent-A-CenterPlano, TX
Instructional Designer
11.2014 - 01.2016
Job overview
- Designed, developed and delivered training materials including job aids, presentations, eLearning and live training presentations.
- Developed assessments evaluate course effectiveness, altering content and delivery to achieve learning, department and operational goals.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Supported the design and logistics to deliver live training events for field coworkers, including scheduling, organizing printed resources and providing facilitation support during training events.
Amplifi CommerceAddison, TX
Instructional Designer
01.2013 - 11.2014
Job overview
- Conceptualized and developed course format and materials for clients to train and support the launch of eCommerce sites.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to support client success and satisfaction.
- Partnered with cross-functional teams to test and develop course materials and support implementation of the clients' new website.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Delivered top-quality training documentation, manuals and tools addressing needs of specific client groups.
- Provided logistics and facilitation support during live training events onsite at the clients' location and using online meeting platforms.
Children's Health Pediatric GroupDallas, TX
Instructional Designer - Contract
02.2012 - 11.2012
Job overview
- Designed course materials to support continuing education of medical professionals.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Designed, implemented and managed successful training programs including new employee onboarding for MyChildren's clinics and improved customer service training for patient representatives.
- Delivered top-quality training documentation, presentations and tools addressing needs of specific departments and projects.
American Academy Of ArtChicago, IL
Instructor
01.2002 - 12.2010
Job overview
- Designed, evaluated and revised lesson plans and course content to achieve student-centered learning.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Assisted students in professional development by creating and facilitating training on grammar and composition skills for business writing, professional practices and interviewing.
- Increased student participation by facilitating interesting and relevant events.
- Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
Education
University of ChicagoChicago, IL
Master of Arts from Humanities
09.2000 - 06.2001
Trinity UniversitySan Antonio, TX
Bachelor of Arts from English And History
09.1995 - 05.1999
Skills
ADDIE expertise
New hire on-boarding
Leadership training
Adult learning theories
Process evaluation and enhancement
Training solutions development
Course development
Change Management
Small Group Instruction
Written and oral communication
MS Office
Flexible and Adaptable
Sales training
Teamwork and Collaboration
Active Listening
Adobe Creative Cloud Software Proficiency
Timeline
Senior Training Manager
Rent-A-Center
03.2019 - Current
Training Manager
Rent-A-Center NPS
12.2016 - 03.2019
Training Lead
Rent-A-Center NPS
01.2016 - 12.2016
Instructional Designer
Rent-A-Center
11.2014 - 01.2016
Instructional Designer
Amplifi Commerce
01.2013 - 11.2014
Instructional Designer - Contract
Children's Health Pediatric Group
02.2012 - 11.2012
Instructor
American Academy Of Art
01.2002 - 12.2010
University of Chicago
Master of Arts from Humanities
09.2000 - 06.2001
Trinity University
Bachelor of Arts from English And History
09.1995 - 05.1999