Michelle Lammle
Senior Training Manager
Aurora,CO
Summary
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer over sixteen years of progressive training experience and take on challenging new role at [Company].
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Senior Training Manager
AT&T Mobility
Englewood, CO
05.2006 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Delivered new employee onboarding and training via Blue Jeans, Zoom, Microsoft Teams and In Person sessions.
- Delivered wide variety of courses focused on Sales Techniques,Leadership Competencies and Operational Success topics to enhance communication, team cohesion and group performance.
- Applied adult learning and performance expertise to assess behavioral issues impacting work performance.
- Selected and assigned instructors to conduct specific training programs.
Retail Sales Consultant
AT&T Mobility
Denver, CO
11.2000 - 05.2006
- Helped customers complete purchases, locate items and join reward programs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with locating and choosing merchandise in store departments.
- Managed and established business accounts with multiple individuals.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Answered questions about store policies and addressed customer concerns.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
Bachelor of Arts - Psychology
Minnesota State University - Moorhead
Moorhead, MN 08.1986 - 05.1990
Skills
Adult learning theories
Knowledgeable in various virtual delivery systems
Leadership training
New hire on-boarding
Public speaking
Timeline
Senior Training Manager
AT&T Mobility
05.2006 - Current
Retail Sales Consultant
AT&T Mobility
11.2000 - 05.2006
Bachelor of Arts - Psychology
Minnesota State University - Moorhead
08.1986 - 05.1990