Christopher (Christian) Estrada

At Great Wolf- FEG my responsibility is driving operational excellence throughout all functions, outlets, attractions, and the lodge. Overseeing 200+ Employees (Attractions, Retail, Sales, Lodge, Housekeeping, Management, Directors, Technical Team).

• Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Utilized enterprise risk management software to improve operational insight and planning.
• Communicate job expectations; plan, monitor, appraise and review contributions
• Recruiting most qualified applicants to meet store needs while counseling and training employees as needed.
• Ensuring the department adequately enforces all policies.
• Overseeing technical teams & Vendor Contracts
• Meets financial objectives by yield management; forecasting requirements; assists in preparing annual budgets; reviews scheduling expenditures; analyzes variances; initiates corrective actions
• Enhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Ensures Departments train all new employees and retain current employees
• Ensures all guest requests are handled in a professional manner, by reviewing with Directors weekly
• Attend weekly directors' meeting and communicate necessary information as needed.
• Designed a modern employee recognition program that boosted productivity and improved morale.
• Formulated processes to reduce downtime and financial loss.

As Amusement Manager I had to possess a strong sense of customer service and interpersonal skills to include high integrity and respect for everyone; I had to demonstrate solid communication skills, strong critical and analytical thinking skills, and appreciation for diversity.

The primary goal is to maximize sales and revenue, customer satisfaction, and employee engagement.

9-12 hour shifts Daily for 365 Days I am responsible for approximately 75% of the Store profit which includes the arcade and cranes through effective management and control of staff and equipment. I have to keep the games in “ideal playing conditions." Daily I am involved in eight Departments at the store level (Amusements, Bowling, F&B, Spocha, Mechanics, Facilities, Loss prevention, Operations). Anywhere from cash handling to Termination, Communication with corporate directors. Along with serving as the right hand to the General Manager in their absence.

• Led efforts to conceive, develop and execute thematically aligned entertainment programming.
• Administered First Aid and CPR to participants in distress.
• Achieve sales goals through efficient execution of Company policies.
• Plan and prepare work schedules and assignments of employees to specific duties.
• Monitor store inventory levels daily to ensure adequate availability of products.
• In conjunction with General Manager, supervise department employees to ensure we are in compliance with established operating practices and policies.
• Ensure all Store Employees are properly trained.
• Ensure all reports are accurate and completed and submitted in a timely manner.
• Perform all shift duties assigned by General Manager and be able to perform General Manager duties in their absence.
• Monitor store staffing daily to ensure departments are adequately staffed.
• Assist General Manager in curbing internal and external theft.
• Resolve complex customer complaints.
• Assist in recruitment and hiring of qualified applicants to meet store needs while counseling and training employees as needed.

An Assistant General Manager is a key part of a management team and oversees high-level HR duties, such as attracting talent and setting training standards and hiring procedures. They also analyze and improve organizational processes, and work to improve quality, productivity, and efficiency in generating revenue. and Profit and Loss.

• Managing operational expenses, personnel, and HR activities at park level of 160 employees
• Conducting audits on cash handling and safety inspections
• Enforce standard procedures, cleaning, and safety policies with all restaurant & bar employees.
• Directly oversee department managers to ensure they are in compliance with processes and procedures.
• Ensure employees are performing jobs as expected
• Monitor all party and event contracts and ensure the restaurant & bar are appropriately stocked and staffed to deliver.
• Formulate & articulate best methods and practices. ( Ensure all Venues have Training guides)
• Meet or exceed sales goals through efficient execution of Company policies and procedures
• Creating operating manuals and providing tech support to stores that need
• Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
• Oversaw computer database and physical filing systems.
• Motivated, trained and disciplined employees to maximize performance.
• Handled cash accurately and prepared deposits.
• Taught staff strategies for completing work and smoothly carrying out senior management directives.
• Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Enhanced operational efficiency and productivity by managing budgets.

Get Air operates one of the fastest-growing indoor trampoline parks across the United States and internationally. We took pride in offering a safe and family-friendly environment to entertain kids and adults of all ages, along with being active members of our communities.

As the Assistant General Manager, under the direction of the District Park Manager, I was in charge of ensuring the safe operations and management of the facility when providing the necessary leadership and guidance to make Get Air the destination of choice for our guests.

• Manage all operations of the park to maintain safety and profitability.
• Handle customer service issues with discretion and professionalism.
• Manage, train, and educate all employees at the park. Ensure all staff members know all products, procedures, and services to date (promotions, events, etc.)
• Performed all aspects of the employee lifecycle: hire, onboard, conduct employee orientation, train and develop discipline, and more
• Work with local community influencers and businesses to market the park and increase revenue.
• Traveling and assisting open and training new parks
• Analyze monthly P&L statements and submit weekly financial reports.