Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher "Cody" Grappe

Conroe

Summary

Dynamic individual with hands-on experience in Collision Repair and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

14
14
years of professional experience

Work History

General Manager

1st Choice Collision
01.2024 - Current
  • Streamlined operations by implementing efficient workflow processes across multiple departments.
  • Established standard operating procedures that enhanced employee performance.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Preparation of all in-house estimates to provide safe and quality repairs for our customers

Regional Manager

1st Choice Collision
10.2022 - 12.2023
  • Led regional operations to enhance service delivery and customer satisfaction.
  • Managed team performance, providing coaching to improve productivity and engagement.
  • Facilitated regular meetings to align team goals with organizational objectives for improved outcomes.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Established and maintained operational standards for four locations.

General Manager

1st Choice Collision
01.2018 - 10.2022

Estimator

1st Choice Collision
09.2015 - 01.2018
  • Responsible for all DRP accounts and providing a quality estimate to our strategic partners.
  • Being an advocate for our customers and providing excellent customer service for a safe and quality repair.
  • Managing files and Gross Profit for every job.
  • Increased shop revenue through effective upselling of additional services during the estimation process.

Parts Manager/Car Detailer

1st Choice Collision
11.2014 - 09.2015
  • Coordinated with vendors for timely delivery of parts, improving operational efficiency.
  • Maintaining parts credits and keeping a clean inventory.
  • Ordering all parts and managing Gross profit for each individual part.
  • Communicating with team on delivery of parts.
  • Providing a good quality detail for our customers vehicle.

MWD Field Engineer

Wellbenders Directional Services
06.2011 - 10.2014
  • Oversaw equipment maintenance and troubleshooting, enhancing operational efficiency.
  • Managed down hole tools to insure good quality surveys for accurate measurements in a a horizontal drilled well.
  • Communication with engineers and customer on real time drilling parameters.

Education

High School Diploma -

Conroe High School
Conroe, TX
05-2009

Skills

  • Leadership and team building
  • Team player
  • Problem resolution
  • Effective leader
  • Relationship building

Timeline

General Manager

1st Choice Collision
01.2024 - Current

Regional Manager

1st Choice Collision
10.2022 - 12.2023

General Manager

1st Choice Collision
01.2018 - 10.2022

Estimator

1st Choice Collision
09.2015 - 01.2018

Parts Manager/Car Detailer

1st Choice Collision
11.2014 - 09.2015

MWD Field Engineer

Wellbenders Directional Services
06.2011 - 10.2014

High School Diploma -

Conroe High School

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