Christopher Dale Amos
Rayle
Summary
Automotive Service Manager with a focus on operational supervision and enhancing customer service. Skilled in optimizing technician schedules and workflows to improve client satisfaction. Achieved significant efficiency gains and results in high-pressure environments. Proven track record of elevating customer service standards and streamlining processes in the automotive industry.
Overview
1
1
Certification
Work History
Automotive Service Manager
Pep Boys
Athens, Georgia
- Supervised daily operations of automotive service department to ensure efficiency.
- Coordinated customer service initiatives that improved client satisfaction.
- Managed technician scheduling and service appointments to optimize workflow.
Sales Manager
Office Depot Inc
Athens, Georgia
- Delivered exceptional customer service by assisting with product selection and providing informed advice on office supplies.
- Maintained stock levels and organized merchandise displays to improve visual appeal.
- Processed transactions accurately, adhering to strict cash handling procedures.
- Resolved customer inquiries and complaints professionally to maintain positive relationships.
- Educated customers on promotions, loyalty programs, and return policies effectively.
- Collaborated with sales team to achieve objectives and enhance overall service quality.
- Greeted customers warmly, creating a welcoming shopping environment.
- Executed cashier duties efficiently, including processing payments and issuing receipts.
Education
Advanced Management Training
Pep Boys
Uvalde, TexasSome College (No Degree) - Automotive Training & Diagnostics
Athens Technical College
Athens, GeorgiaSkills
- Service department management
- Customer support and relations
- Technical coordination
- Process optimization
- Financial Records Analysis
- Inventory management
- Sales forecasting
- Cash handling procedures
- Effective communication
- Quality control
- Customer service strategies
- Sales strategies and processes
- Performance management
Accomplishments
• Salesman of the Year; Most Process Services; Training and Advancing the
most General Service Technicians to the next tier.
most General Service Technicians to the next tier.
Certification
- Certification for completing advanced Management Training.
Affiliations
An activity that is an important part of my life is assisting with the care of my brother who became disabled at the age of 24. I also enjoy golfing with my sons.
Timeline
Automotive Service Manager
Pep Boys
Sales Manager
Office Depot Inc
Advanced Management Training
Pep Boys
Some College (No Degree) - Automotive Training & Diagnostics
Athens Technical College