Michael Archie
Greenville
Summary
Experienced in automotive service management with a focus on enhancing departmental efficiency and customer satisfaction. Successfully implemented new methods to streamline operations, resulting in improved workflow and reduced resolution times for warranty claims. Developed comprehensive training programs tailored to individual skill levels, fostering team development and ensuring quality assurance through regular performance inspections. Maintained accurate inventory records and scheduled preventive maintenance services, contributing to overall operational effectiveness.
Overview
11
11
years of professional experience
Work History
Automotive Service Manager
Walmart
Rockwall
08.2014 - 04.2025
- Assisted in resolving warranty claims between customers and manufacturers.
- Implemented new methods to increase efficiency in the service department.
- Hired, trained, and supervised a team of automotive service technicians.
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
- Developed and implemented policies and procedures for efficient workflow.
- Designed training programs for new hires based on their skill level and experience.
- Performed daily inspections of service technicians' work to ensure quality assurance.
- Prepared monthly financial statements for review by upper management.
- Scheduled preventive maintenance services according to manufacturer's recommendations.
- Organized special events to promote the company's automotive services.
- Maintained accurate records of all inventory levels, including ordering parts when necessary.
- Created marketing plans for the service department to attract more customers.
- Assigned and scheduled work of auto service staff handling vehicles per day.
- Implemented processes to improve customer satisfaction and retention.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
John Tyler
Tyler06-2009
Skills
- Service department efficiency
- Team supervision
- Customer dispute resolution
- Training program design
- Quality assurance
- Financial reporting
- Preventive maintenance scheduling
- Inventory management
- Customer relationship management
- Work assignment scheduling
- Customer satisfaction improvement
- Employee performance feedback
- Service department operations
- Customer satisfaction
- Quality standards
- Parts ordering
- Scheduling abilities
- Service writing
- Staff training
- Scheduling and coordinating
- Training and development
- Self motivation
- Supply chain management
- Schedule oversight
- Schedule management
- Onboarding and orientation
- Computer skills
- Team building
- Team development
- Relationship building
- Goal setting
Timeline
Automotive Service Manager
Walmart
08.2014 - 04.2025
High School Diploma -
John Tyler