Christopher E. Collins
Montgomery,TX
Summary
Seeking an opportunity with a respected company that enables me to improve my customer service skills, increase my practical experience in the field, fulfill personal career ambitions, and expand my knowledge for career enhancement.
Overview
14
14
years of professional experience
Work History
Front Desk Supervisor
La Torretta Lake Resort and Spa
08.2018 - 01.2021
- Assigning guests rooms, morning bank deposits, check outs
- Scheduling staff, performed hotel audits, customer service
Nighttime Supervisor
Kingwood Courtyard Marriott
03.2015 - 08.2018
- Night audits, end of day reports
- Trained new employees, handled customer complaints
Customer Service Representative
Men's Warehouse Cleaners
05.2013 - 03.2015
- Delivered clothes to businesses, front desk operator
Materials Handler
Mckesson Pharmaceutical
02.2010 - 01.2012
- Filled pharmaceutical orders for pharmacies in surrounding areas
Detention Officer
Olen Underwood Juvenile Facility
06.2009 - 02.2010
- Supervise juveniles during school
- Juvenile intake processing
Mechanical Assembler
Baker Hughes
04.2008 - 06.2009
- Assembled oil tools
- Volunteer
North Harris County YMCA
01.2007 - 01.2008
- Coached youth basketball
- Tutored children after school as part of the Outreach Program
Houston Kingwood Classic
08.2006 - 01.2007
Education
Business Studies
Lonestar Montgomery College
2008
Business Studies
North Harris Community College
2004
Geology/Business
Temple Junior College
2002
Skills
- File Management
- Guest Amenities
- VIP Guest Relations
- Customer Service
- Hotel Reservation Systems
- Issue Resolution
- Check-In and Check-Out Procedures
- Payment Oversight
- Hospitality Management
- Problem-Solving Skills
- Safety and Security
- Guest Satisfaction
Timeline
Front Desk Supervisor
La Torretta Lake Resort and Spa
08.2018 - 01.2021
Nighttime Supervisor
Kingwood Courtyard Marriott
03.2015 - 08.2018
Customer Service Representative
Men's Warehouse Cleaners
05.2013 - 03.2015
Materials Handler
Mckesson Pharmaceutical
02.2010 - 01.2012
Detention Officer
Olen Underwood Juvenile Facility
06.2009 - 02.2010
Mechanical Assembler
Baker Hughes
04.2008 - 06.2009
North Harris County YMCA
01.2007 - 01.2008
Houston Kingwood Classic
08.2006 - 01.2007
Business Studies
Lonestar Montgomery College
Business Studies
North Harris Community College
Geology/Business
Temple Junior College
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