Christopher G. Beck
Phoenix,AZ
Summary
Dynamic merchandising associate with proven expertise at Home Depot in maintaining stock levels and optimizing displays. Skilled in equipment operation and delivering exceptional customer service, I effectively resolved inquiries and trained new staff, enhancing team performance and customer satisfaction. Committed to excellence in pricing and shelf labeling to drive sales.
Overview
21
21
years of professional experience
Work History
Merchandising Associate
Home Depot
03.2021 - 04.2025
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Learned company policies and procedures to effectively assist customers with inquiries.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Stocked designated items on shelves, end caps and displays.
- Supported merchandising displays by organizing products according to planograms.
Consumer Service Representative
GE Appliances/Haier
11.2003 - 06.2020
- Resolved customer inquiries efficiently, ensuring prompt and accurate information delivery.
- Managed customer complaints with empathy, enhancing overall satisfaction and loyalty.
- Collaborated with team members to streamline communication processes, improving service response time.
- Trained new staff on company policies and best practices, fostering a knowledgeable team environment.
- Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
Education
Bachelor of Science - Kinesiology
California State University, Fullerton
Fullerton, CASkills
- Maintaining stock levels
- Store maintenance
- Stock rotation
- Pricing and shelf labeling
- Equipment operation
Timeline
Merchandising Associate
Home Depot
03.2021 - 04.2025
Consumer Service Representative
GE Appliances/Haier
11.2003 - 06.2020
Bachelor of Science - Kinesiology
California State University, Fullerton