Summary
Overview
Work History
Education
Skills
Military Experience
Timeline
Manager

Christopher Ingram

North Andover,MA

Summary

Dynamic Sales Enablement leader with 20 years of sales experience . Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon training gaps. Highly charismatic communicator focused on delivering on-time learning.

Overview

16
16
years of professional experience

Work History

Sr. Manager, Global Sales Onboarding

Dynatrace
Waltham, MA
06.2021 - Current
  • Developed phased Global Onboarding program designed to reduce ramp time by 20% for all primary quota carriers.
  • Assisted in development of short to mid term KPIs to track new PQCs performance outside of Quota and Pipeline targets.
  • Delivered Phase 1 and 2 onboarding courses to over 300 new hires in first 6 months.
  • Created and chaired Onboarding Council with key Enablement leaders from Services, Support, Sales Engineering and HR.
  • Assisted key Enablement and Operations leadership with evaluation of company-wide Learning and Content Management System (LMS/CMS).

Worldwide Sales Enablement Lead

Micro Focus
Cambridge, MA
05.2015 - 05.2021
  • Defined and implemented behavioral-based performance management system to define expectations, standards and key performance areas for IT Operations Management (ITOM), IT Service Management (ITSM), Data Protector (DP), and DevOps Product Lines.
  • Provided onboarding to Level 300 training to employees worldwide
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues by closely monitoring US, UK, and APJ markets.
  • Curated and packaged suitable collateral including sales playbooks, presentations, best practices, decks, demos, etc. by partnering with Product Marketing and other functions, especially on company initiatives.
  • Maintained leadership role in events like annual sales kickoffs.

Please note: Began at HPE selling Data Protector, then was asked to come to Massachusetts when the Conway, AR office closed. Was quickly asked to join the Enablement team. HPE sold its software business to Micro Focus, where my job responsibilities and title did not change.

Regional Sales Manager

The Heritage Company
Jonesboro, AR
2013 - 2015
  • Set and exceeded inside sales goals by establishing ambitious targets, motivating and live coaching sales representatives.
  • President's Club- Top Sales Manager for three consecutive years.
  • Evaluated trainee performance to provide individual coaching, tools and constructive feedback to over 150 call center reps.

Sales Training Consultant

Commercial Tribe
Remote, AR
2013 - 2015
  • Advised sales staff of market conditions, newly available items and new concepts.
  • Developed and administered training programs to sales trainees and other personnel.
  • Increased revenue by 300% through combination of account penetration and customer prospecting.

Sales Manager

The Heritage Company
Jonesboro, AR
01.2004 - 06.2013
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Worked up from Sales Rep to Sales Manager.
  • Coached and managed three teams and was named to President's club every year as Sales Rep and Manager, with attainment of quota never below 250%.
  • Developed and launched new hire training to sales floor.

Education

Bachelor of Science - Criminal Justice

Arkansas State University
State University, AR
2010

Skills

  • Business development and planning
  • Sales strategy
  • Public speaking
  • Training solutions development
  • Leadership training
  • New hire onboarding
  • Group Instruction (Live and VILT)
  • Program design
  • Customized training
  • Curriculum design
  • Training Video Production

Military Experience

US Navy

Aviation Electronics Technician, Second Class.

Honorable Discharge

1991-1995

Timeline

Sr. Manager, Global Sales Onboarding

Dynatrace
06.2021 - Current

Worldwide Sales Enablement Lead

Micro Focus
05.2015 - 05.2021

Sales Manager

The Heritage Company
01.2004 - 06.2013

Regional Sales Manager

The Heritage Company
2013 - 2015

Sales Training Consultant

Commercial Tribe
2013 - 2015

Bachelor of Science - Criminal Justice

Arkansas State University
Christopher Ingram