CHRISTOPHER J CRUZ
Austin
Summary
Proactive, self-starter Account Manager with expertise and awards in high-tech sales, customer service, technical support and marketing. Excellent communication leadership with strong organizational and customer centric skills. Proven track record over 10+ years of exceeding sales quotas and achieving personal and professional goals.
Overview
10
10
years of professional experience
Work History
Enterprise Account Manager IV
Dell Technologies
04.2015 - Current
- Identify opportunities to expand partnership through business unit partners across various Dell Technologies
- Strategically Aligned Businesses such as VMWare, SecureWorks, Pivotal, Virtustream and RSA
- Manage multi-party strategic alliances with OEM's, Channel Partners, IP vendors and ISV's
- Engaged Acquisition, Retention and Development Global accounts from a Sales & Account Management position as a trusted Dell Technologies adviser
- Grew revenue from $0 to a $100M+ business in 24 months supporting a Fortune 5 account
- Enterprise Account Manager Supporting Apple and AMD accounts (5yrs each.)
- Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
- Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
- Built relationships with customers and community to establish long-term business growth.
Litigation Support Manager
KIM TINDALL & ASSOCIATES LLC
06.2014 - 04.2015
- Establish relationships in the field with potential clients to expand network base
- Delivered actionable trip reports from customer meetings and onsite visits
- Prepared and analyzed financial statements such as balance sheets and income statements
Leasing Consultant
ASSET CAMPUS HOUSING
04.2014 - 12.2014
- Retrieved, documented, and analyzed information from customer calls and onsite visits.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Education
BA - Business Administration and Management
Huston-Tillotson University
Austin, TX05.2014
Skills
- Enterprise Account Management
- Customer Service
- Project Management
- Forecasting
- Problem Solving
- Field Marketing
- High Tech Sales
- Salesforcecom
- 2H-FY23 113% Sales Performance
- 1H-FY23 124% Sales Performance
- 2H-FY22 107% Sales Performance
- 1H-FY22 105% Sales Performance
Accomplishments
CY2024-25 NA Field Readiness 9 Month Program
(“Dell’s focus on Career Progression and to accelerate the path toward developing our critical talent.”)
Q2FY23 Dell Monitors Workplace Enhancement Pipeline Contest Winner. Highest CPDRU with 10% YOY Growth
Q2FY23 TOP GUNS of CP&DQ. #1 YoY Growth in Enterprise North America
Q4FY22 Client Peripherals & Displays Enterprise Highest YOY Growth
Q4FY22 Inspire Award from V.P Jackie Miller
Timeline
Enterprise Account Manager IV
Dell Technologies
04.2015 - Current
Litigation Support Manager
KIM TINDALL & ASSOCIATES LLC
06.2014 - 04.2015
Leasing Consultant
ASSET CAMPUS HOUSING
04.2014 - 12.2014
BA - Business Administration and Management
Huston-Tillotson University
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