Christopher John Hunt Epp
Phoenix,AZ
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Professional and personable with experience providing exceptional customer service in establishments ranging from fine dining restaurants to luxury resorts. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
17
17
years of professional experience
Work History
Server
Sanctuary Camelback Mountain Resort
Paradise Valley, AZ
03.2017 - Current
- Cultivated warm relationships with regular and repeat guests.
- Execute memorable dining experience under high volume environment with high net worth cliental
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding allergens, menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold high-profit items and activities to enhance sales numbers & guest experience.
Server
Prestons Steakhouse
Phoenix, Arizona
03.2015 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Manager
Desert Car Wash
Phoenix, Arizona
06.2010 - 08.2014
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize sales, team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree - Nursing
Grand Canyon University
PhoenixNo Degree - Nursing
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZHigh School Diploma -
Cactus Shadows High School
Cave Creek, AZ2009
Skills
- Personal Portfolio Management
- Warm and Friendly
- Customer Service and Rapport
- Multi-Task in High-Volume Environment's
- Suggestive Selling
- Wine Pairings
- Hospitality Service Expertise
- Financial Knowledge
- Credit Card Transaction Processing
- Problem Anticipation and Resolution
Accomplishments
2019 Hospitality Hero Award
Volunteer
2019-2021 Scottsdale Bible Church Youth Leader
Timeline
Server
Sanctuary Camelback Mountain Resort
03.2017 - Current
Server
Prestons Steakhouse
03.2015 - Current
Manager
Desert Car Wash
06.2010 - 08.2014
No Degree - Nursing
Grand Canyon University
No Degree - Nursing
Maricopa Community Colleges - Paradise Valley Community College
High School Diploma -
Cactus Shadows High School