Christopher Jordan Propps
Dallas,TX
Summary
Dynamic and proactive professional with a proven track record of leading and inspiring teams in fast-paced environments. Expertise in customer service principles, along with strong skills in managing daily operations and inventory control, ensures seamless workflow and enhanced productivity. Committed to delivering exceptional guest experiences while optimizing operational efficiency for sustained success.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Stillwell's at the Hotel Swexan
Dallas, TX
07.2024 - 03.2026
- Manage FOH team of twenty five on day to day operations including coaching, and training to ensure that our guests receive a Michelin quality experience
- Write the schedule for servers, bartenders, server assistants and hostesses to limit overtime and managing a low labor cost
- Responsible for purchasing of N/A Beverages, liquor and beer, and operational supplies
- Responsible for end of the month inventory
- Handle daily and bi-weekly payroll for a tipped and hourly FOH employees
- Conduct detailed daily pre-shifts preparing the team for daily service
- Develop relationships with our guests providing personalized experiences to enhance repeat clientele
- Utilize Revinate to review surveys submitted by hotel guests to follow up with any positive or negative visits
- Assist with managing Outlets twice a week while short staffed for an extended period including overseeing three restaurants and In Room Dining
- While employed, Stillwell's achieved a Michelin recommendation for our outstanding service, food and wine program
In Room Dining Supervisor
The Joule
Dallas, TX
10.2022 - 04.2024
- Supervised the department team of six including coaching, counseling, and training of employees as needed to ensure Forbes level of service consistently achieving 80% in Forbes audits and assessments throughout
- Scheduled Room Service staff according to established guidelines and forecasted needs whilst limiting overtime and maintaining low labor cost
- Oversee entire amenity program; daily departmental billing, bi-weekly payroll allocation, end of month tallies to accounting, and daily execution of preparation and deliveries
- Purchasing of all departmental needs including but not limited to food, N/A beverage, wine, liquor, and operational supplies whilst managing vendor relations
- Responsible for end of month inventory
- Attendance of weekly departmental meetings
- Coordinated training program for all new associates properly preparing them to provide Forbes quality service
- Conduct daily self-audits to ensure team is meeting Forbes standards
- Responding to weekly Qualtrics reports and presenting appropriate follow ups
- Following up daily with entries in our Guest Opportunity Log to ensure guests have been successfully recovered from a negative experience
- Positively rewarding associate when creating a Far/Over experience for a guest
- Ensuring that the department runs efficiently on a day-to-day basis
- Was named Forbes 'Star Staff Member' in Forbes assessment in 02/2024
- Was named Associate of the Month 10/2023
Education
Nuclear, Biological and Chemical Defense
United States Marine Corps
05.2001
Skills
- Microsoft Office, Microsoft Teams, HotSchedules, Birchstreet, HotSos, Entree, ICIM's, Alice, Qualtrics, Revinate, Sharepoint, Hotel Effectiveness, TABC Certified, ServSafe Food Protection Manager Certification
Timeline
Restaurant Manager
Stillwell's at the Hotel Swexan
07.2024 - 03.2026
In Room Dining Supervisor
The Joule
10.2022 - 04.2024
Nuclear, Biological and Chemical Defense
United States Marine Corps