Christopher L. Andrews
Canyon Country,CA
Summary
.
Over 20+ years of successful customer service/tech support experience and 8 years of Operations Center experience. Proficiencies: IT oriented customer service in an Enterprise DevOps environment, Unix/Linux Systems, Windows Systems, MS Exchange, CCNA, VMware Virtual Systems.
Overview
23
23
years of professional experience
Work History
Network Operations Center Technician
Hulu
Santa Monica, CA
05.2020 - Current
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
- Provided immediate emergency response and incident management.
- Conducted post-resolution reviews with team members.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Developed and coordinated response processes.
- Tracked metrics involving critical incidents to model trends, produce reports and make effective recommendations for improvements.
Network Operations Center Technician
Bird Scooters
Santa Monica, CA
10.2018 - 05.2020
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
- Developed highly effective incident response team and trained extensively in preparation for possible events.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
- Led version control efforts for organization, employing GitHub and other public and open source repositories.
Network Operations Center Technician
DexYP
Glendale, California, United States
0 2015 - 10.2018
- Communicated with vendors to resolve network outages and periods of reduced performance
- Documented all server and network problems and other unusual events in detail
- Used Monitoring tool Catchpoint, Nagios, SolarWinds, and IPmon to view overall health of company network and servers
- Used Netcool to filter and catch alerts from monitoring tools.
- Created and updated Trouble tickets in Jira ticketing system
- Deployed Live software and hardware upgrades in a Production environment, following a Change Management protocol
- Managed user accounts and passwords within Active Directory.
- Performed Junior System Administrator troubling shooting on company servers.
Mastering Operator
Deluxe Digital Cinema
Burbank, CA
01.2013 - 01.2014
- Worked as Linux Data I/O Archive files on the Linux database using TAR Managed Linux database infrastructure
- Quality assurance of DCP for audio and visual issues
- Uploaded DCP and other needed files on to multiple Secured Cloud platforms
- Internal uploading of DCP to Doremi and Dolby players for client QC
- Outputting from the Linux database the Master Duplication Hard Drive and USB for Client and shipping fulfillment
Engineer
Cinedigm Digital Cinema Corp
Chatsworth, CA
01.2005 - 01.2013
- Supervised NOC Operators in Helpdesk duties for Client's network needs
- Instruct and maintain operations continuity protocols
- Troubleshooting internal company systems
- Handled clients helpdesk for failed systems (VOD, Set-top box, and IRD)
- Contract drafting
- Coordination and fulfillment of SATA Hard Drive Duplication Systems
- Installing of Satellite platforms and tie into the established network
- Worked on Seachange Mpeg2 Commercial Insertion Platform
- Quality assurance of Client networks
Warehouse Manager
Air Dimensional Design
Van Nuys, CA
01.2004 - 01.2005
- Improved warehouse efficiency, including packaging, shipping, inventory tracking, and purchasing
- Coordinated design teams in both the field and office Researched and developed new product lines and to increase revenue and efficiency
Satellite Network Field Services Coordinator
Fibersat Global Services LLC
Chatworth, CA
01.2002 - 01.2004
- Improved assembly line efficiency Improved quality controls which significantly reduced field installation issues
- Coordinated file installation teams Network Operation Operator Managed logistic and technical support
Technician
Canyon Informtion Systems
Arleta, CA
01.2001 - 01.2002
- Installed Cisco network system for clients
Education
Associate of Arts - Administration of Justice
College of the Canyons
2002
Pursuing Certificates A+ certificate Linux SA and CCNA -
Brand Collage
2016
Skills
- Linux and Unix Administration
- Desktop and laptop repair
- Routing protocols knowledge
- Satellite Broadcast knowledge Cband and KU band
Additional Information
- Letter of Recommendation and References Letter of Recommendation and references are available upon request.
Timeline
Network Operations Center Technician
Hulu
05.2020 - Current
Network Operations Center Technician
Bird Scooters
10.2018 - 05.2020
Mastering Operator
Deluxe Digital Cinema
01.2013 - 01.2014
Engineer
Cinedigm Digital Cinema Corp
01.2005 - 01.2013
Warehouse Manager
Air Dimensional Design
01.2004 - 01.2005
Satellite Network Field Services Coordinator
Fibersat Global Services LLC
01.2002 - 01.2004
Technician
Canyon Informtion Systems
01.2001 - 01.2002
Network Operations Center Technician
DexYP
0 2015 - 10.2018
Associate of Arts - Administration of Justice
College of the Canyons
Pursuing Certificates A+ certificate Linux SA and CCNA -
Brand Collage
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