Christopher L. Loveless
Eagle Mountain,UT
Summary
Hardworking Software Sales and Managed IT Representative with outstanding people skills and flawless execution on live and remote sales demonstrations. Surpasses quotas repeatedly through diligent pursuit of connections and sales opportunities. Excels under pressure to deliver results in new customers, higher sales and better account revenues.
Overview
13
13
years of professional experience
Work History
Software sales
Les Olson Company
01.2021 - Current
- With Les Olson, it is my job to bring on new clients and manage their accounts
- Before we sign a new client to our Managed IT services, we conduct a network assessment so that we have a good understanding of their network and how we can best serve the customer
- We offer everything from anti- virus, firewalls, data backup and storage to document management systems and many other software platforms
- It’s my responsibility to make sure the customer has what they need at all times and that I am being the best possible CIO for them
- While with Les Olson, I have hit my quota each year, and in 2022 was 118% over my annual quota and hit the coveted Million dollar club for achieving over 1 Million dollars in revenue.
- Maintained knowledge of market, competitors and individual customers to optimize sales strategies
- Engaged with customers after sales to check on product integration, customer satisfaction and additional needs
- Managed contract preparation, signature and closings through pass-off to onboarding team
- Assessed sales activities, managed leads and pursued every opportunity to improve close ratio
- Delivered both remote webinars and on-site presentations to demonstrate software solutions to prospective customers
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings
Fraud Investigator
Wells Fargo
05.2020 - 01.2021
- With Wells Fargo I was responsible for assisting customers with fraud and non-fraud claims on their debit cards and checking/savings accounts
- It is critical in this role to be detail oriented while still being able to work quickly and do it in a professional and friendly manner
- I was in charge of issuing either permanent or temporary credits as well.
- Evaluated customer data to identify and prevent fraudulent activities
- Conducted prompt and thorough investigations on referred files
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
Police Officer
American Fork Police Department
09.2019 - 03.2020
- As a police officer it was my responsibility to respond to calls for service and conduct complete, accurate investigations of crimes from retail theft to homicide
- If not responding to calls I remained proactive in the community looking for crime
- In the short time I was there I received 3 letters of accommodation 2 of which were for having the most arrests in the department and 1 for apprehending a shooting suspect for a neighboring agency.
Commercial Security Consultant
Sonitrol of Utah
07.2018 - 09.2019
- As a commercial security consultant, I am responsible for find and managing new commercial security accounts
- I am involved with every account from beginning to the end of installation
- After installation I conduct semi annual customer care visits.
- Developed reasonable and cost effective recommendations for security improvement
Police Officer
South Salt Lake Police Department
03.2014 - 06.2017
- As a police officer with the South Salt Lake Police Department I am responsible for responding to calls for service
- If I am the initial officer on the call I am responsible for investigating the call to find out if there are any criminal acts that occurred
- If there is down time in call volume I remain proactive by looking for criminal activity such as but no limited to drug crimes and property crimes
- I am also responsible for going court for all cases that result in criminal charges.
SWAT/Special Operation Officer
Utah Department of Corrections
01.2011 - 03.2014
- While with the Department of Corrections I was assigned to Uinta 1 which housed death row inmates and other high profile and dangerous inmates
- After about 4 months in Uinta 1, I was lucky enough to make the SWAT/SPECIAL OPS team
- While with Special Ops I had many duties
- I conducted forced cells/ sections, searches, escapes, warrant services and in addition to those tasks, I was a narcotics K9 handler as well.
Education
Salt Lake Community College
Police, Salt Lake Community College
Paralegal Studies - undefined
Utah Career College
undefined
While at Utah Career College
Skills
- Maintaining Clean Work Areas
- Operational Processes
- Consultative Sales Approach
- Territory Development
- Customer Relationship Management
- Customer Retention
- Prepare Sales Presentations
- Bid Preparation
- Sales Territory
- Client Needs Assessment
Timeline
Software sales
Les Olson Company
01.2021 - Current
Fraud Investigator
Wells Fargo
05.2020 - 01.2021
Police Officer
American Fork Police Department
09.2019 - 03.2020
Commercial Security Consultant
Sonitrol of Utah
07.2018 - 09.2019
Police Officer
South Salt Lake Police Department
03.2014 - 06.2017
SWAT/Special Operation Officer
Utah Department of Corrections
01.2011 - 03.2014
Salt Lake Community College
Police, Salt Lake Community College
Paralegal Studies - undefined
Utah Career College
undefined
While at Utah Career College
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