Christopher Balsamo
Cincinnati,OH
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
Service Technician
Patterson Companies
07.2023 - Current
- Performed routine maintenance and repairs on various types of equipment, ensuring optimal functionality
- Diagnosed and resolved technical issues in a timely manner to minimize downtime for clients
- Collaborated with team members to troubleshoot complex problems and develop effective solutions
- Installed, configured, and tested new equipment according to client specifications
- Maintained accurate records of all service calls, including details of work performed and parts used
Patient Benefits Coordinator
Fresenius Medical Care NA
09.2022 - 03.2023
- Coordinated patient benefits eligibility determination and enrollment processes
- Assisted patients in understanding coverage options and financial responsibilities
- Reviewed and processed benefit claims for accuracy and compliance
- Collaborated with interdisciplinary teams to resolve patient inquiries promptly
- Implemented process improvements to enhance efficiency of benefits coordination
- Maintained up-to-date knowledge of regulations affecting patient benefits eligibility
Outreach Coordinator
ProMedica Health System
08.2020 - 09.2022
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Increased education and awareness of Medicaid through outreach programs and delivering evidenced-informed strategies.
- Generated interest in plan membership, identified new markets and educated prospective clients on benefits.
Education
Bachelor's degree - Criminal Justice
Urbana University
Urbana, OH08.2010
Associate of Arts - Liberal Arts & Sciences
Sinclair Community College
Dayton, OH11.2008
Skills
- Desktop Support (2 years)
- Installations and Repairs Providing Customer Service Hemodialysis Treatment Preventive Maintenance Inventory Assessments Customer Satisfaction Patient Monitoring Systems (2 years)
- Technical Support (2 years)
- Attention to detail
- Customer service
- Troubleshooting (2 years)
- Service Technician Experience (2 years)
- Microsoft Windows (10 years)
Timeline
Service Technician
Patterson Companies
07.2023 - Current
Patient Benefits Coordinator
Fresenius Medical Care NA
09.2022 - 03.2023
Outreach Coordinator
ProMedica Health System
08.2020 - 09.2022
Associate of Arts - Liberal Arts & Sciences
Sinclair Community College
Bachelor's degree - Criminal Justice
Urbana University
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