Kimberly Hatchett
Roxboro,NC
Summary
I have excellent customer service. Top excellent in creating claims. Good at problem solving.
Overview
13
13
years of professional experience
Work History
Peer Support Specialist
Holiday Wellness
Union City, GA
02.2017 - Current
- Learning individual how to build on their everyday skills. Document notes on microsoft word. Recruit consumers to program with paperwork and assessment scheduling.
Call Center Representative
ReVision Optics
Alston Texas
04.2013 - 02.2026
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
- Coordinated with team members to streamline communication processes, enhancing response times and customer satisfaction.
- Managed appointment scheduling and follow-up calls, ensuring clients received timely information about services.
- Provided accurate product information to clients, fostering trust and facilitating informed decision-making during interactions.
- Implemented feedback collection methods from customers, driving continuous improvement in service delivery standards.
Domestic Violence Victim Advocate and assistant
Domestic Violence Intervention Services
Roxboro, NC
05.2017 - 09.2018
- Recruit abuse families and set goals for a better life.
Secretary/Receptionist
Community Bridges, Inc.
Durham, NC
01.2013 - 04.2015
- Greeting clients in and out of building, answering phones, scheduling appointments, creating documents on Microsoft words, printing, filing, updating records.
Education
High school or equivalent - General education
Wynford High School
Florida City, FL04.2012
Skills
Microsoft Word, microsoft office (7 years)
Customer Service (10 years)
Call Center (8 years)
Desktop Support (2 years)
Help Desk (10 years)
Claim department 6 years
Customer Support (5 years)
Direct Support (5 years)
Excellent communication
Critical thinking
Computer skills
Problem resolution
Flexible and adaptable
Awards
Most appreciative secretary
Timeline
Domestic Violence Victim Advocate and assistant
Domestic Violence Intervention Services
05.2017 - 09.2018
Peer Support Specialist
Holiday Wellness
02.2017 - Current
Call Center Representative
ReVision Optics
04.2013 - 02.2026
Secretary/Receptionist
Community Bridges, Inc.
01.2013 - 04.2015
High school or equivalent - General education
Wynford High School