Christopher Belyea
Knoxville,TN
Summary
Experienced in multi-site management, team leadership, and operational optimization. Brings a strategic planning approach to drive efficiency and enhance customer satisfaction. Proven track record of fostering team collaboration and achieving business goals. Adept at utilizing skills to ensure seamless operations and deliver exceptional results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
District Manager
Tasty Chicken Restaurants Dba KFC
03.2024 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
FOH Manager
Cracker Barrel
07.2020 - 02.2024
- 5.2 million in sales
- Inventory Control & quality control of food products
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
District Manager
Arby’s
06.2019 - 07.2020
- 6 Locations 16.9 million in Sales
- Led Team of 6 GMs,12 AMs &18 Shift Managers
- Reduced Turnover over 75% through coaching Dale Carnegie systems and retention techniques
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
District Manager
Zaxby’s
06.2012 - 05.2019
- Opened 5 locations for the franchise group
- Supervised various locations, enforcing high-quality standards of operation.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
FOH Manager
Texas Roadhouse
11.2007 - 06.2012
- 5.6 M in Sales
- Increased sales every quarter though coaching a “be of service “mentality
- Coached catering teams to capture external sales
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
Education
Bachelor of Science - Psychology
University of Tennessee
Knoxville, TN06.1997
Associate of Science - Hospitality Management
Pellissippi State
Knoxville, TN04.1993
Skills
- Strategic Marketing Planning
- Food Safety Compliance
- Production Quality Management
- Hospitality Excellence
- Mediation Expertise
- Profit and Loss Oversight
- Restaurant Operations Management
- Financial Record Management
- Customer service
- Cost Efficiency Oversight
- Multi-Unit Management
- Employee Turnover Management
Accomplishments
- Eagle Scout, B.S.o.A.
- Phi Theta Kappa Honor Society
- President of the Outdoors Club, Pellissippi State
- Dale Carnegie Course Graduate
- Break-thru Award, DC
- Outstanding Performance, DC
- Human Relations Champion Award, DC
Certification
- ServSafe Food Handler's Certification 3/24-3/29
- Servsafe Procter National Restaurant Association 3/24-3/27
Timeline
District Manager
Tasty Chicken Restaurants Dba KFC
03.2024 - Current
FOH Manager
Cracker Barrel
07.2020 - 02.2024
District Manager
Arby’s
06.2019 - 07.2020
District Manager
Zaxby’s
06.2012 - 05.2019
FOH Manager
Texas Roadhouse
11.2007 - 06.2012
Bachelor of Science - Psychology
University of Tennessee
Associate of Science - Hospitality Management
Pellissippi State
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