Christopher Saba
Billings,MT
Summary
Dynamic supervisor with extensive experience in training and mentoring teams. Adept at building strong relationships and making informed decisions to drive service excellence and operational success.
Overview
14
14
years of professional experience
Work History
Supervisor
HPC Industrial
08.2022 - Current
- Oversaw daily operations ensuring compliance with safety and quality standards.
- Managed team performance, providing guidance and mentorship to achieve operational excellence.
- Implemented process improvements, enhancing workflow efficiency and reducing downtime.
- Coordinated training programs for new employees to ensure skill development and safety awareness.
Owner
Squeaky Clean of the Valley
06.2018 - 08.2022
- Managed daily operations, ensuring high standards of cleanliness and customer satisfaction.
- Developed and implemented training programs for new cleaning staff to enhance service quality.
- Streamlined scheduling processes to optimize workforce efficiency and reduce downtime.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
General Manager
Pep Boys
07.2016 - 07.2018
- Led operational strategies to enhance service efficiency and customer satisfaction.
- Implemented training programs to develop staff skills and improve team performance.
- Oversaw inventory management processes, ensuring optimal stock levels and cost control.
- Developed and executed marketing initiatives to drive sales growth and brand awareness.
- Analyzed financial reports to identify trends, adjust budgets, and maximize profitability.
- Fostered relationships with vendors to negotiate contracts and secure favorable terms.
- Mentored management team, promoting leadership development and succession planning initiatives.
Assistant Manager
Jiffy Lube
04.2012 - 04.2016
- Streamlined service operations to enhance customer satisfaction and reduce wait times.
- Trained and mentored junior staff on automotive service protocols and customer engagement techniques.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Analyzed customer feedback to identify areas for service improvement and operational efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Automotive
AAI
Glendale, AZ07-2011
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Relationship building
Timeline
Supervisor
HPC Industrial
08.2022 - Current
Owner
Squeaky Clean of the Valley
06.2018 - 08.2022
General Manager
Pep Boys
07.2016 - 07.2018
Assistant Manager
Jiffy Lube
04.2012 - 04.2016
Automotive
AAI