Christopher R. Lettow

• Developed and executed a strategic plan for building Sparkstone's enterprise-wide quality organization across four manufacturing plants
• Established key performance indicators to monitor departmental success and improve accountability.
• Created a Customer Service function within the organization to streamline customer quality issues and ensure that they were resolved quickly and thoroughly
• Created a new system for quality issue reporting across the company to ensure that all quality issues were captured and leveraged that tool to develop KPIs, trends and pareto charts
• Implemented a robust Quality Control, Inspection and Test organization that reduced warranty costs by more than 59% year over year
• Leveraged quality data to prioritize and implement process improvements to reduce quality incidents across Sparkstone's value streams

* Developed a strategic plan to grow and maximize value creation and capture from the Field Service organization

* Developed a plan to leverage field service relationships as a means of opening new customers and markets to switchgear sales

Created plan to leverage field service relationships for acquiring new customers and markets in switchgear sales

Established comprehensive electrical safety and training program for Field Service Technologists

• Leads a team of product architects responsible for the technical execution of all of S&C's new product development projects.
• Developed standardized processes to scale new product development, enhancing product value for customers.
• Implemented a Product Experience team to deepen understanding of customer interactions with our products.
• Collaborated with S&C's Technology and Breakthrough Innovation teams to create technology roadmaps addressing future product needs based on customer challenges.
• Acted as primary technical liaison for executive leadership and customers, providing updates on new product development progress.

• Executed the technical aspects of a $30M+ new product development project.
• Responsible for the technical execution of a $30M+ new product development project
• Interfaced with the company's strategic marketing and sales teams to ensure that the new product's architecture, features and ratings align with the customer problem we are trying to solve
• Confirmed that all aspects of product design met engineering best practices and maximized value creation for our customers.
• Devised testing protocols and coached engineers on test execution
• Oversaw and updated the the project's financial plan, including projected factory cost, capital plan and project expense to ensure project has an acceptable NPV and IRR
• Reported regularly to the company's Chief Technology Officer and Chief Product Development Officer on project progress and regularly interfaced with customers to present product concepts and incorporated feedback.

• Devised and implemented strategic change in Quality organization to prioritize prevention over reaction
• Built a team of Quality Engineers to develop and implement risk identification and mitigation processes both for existing products and as part of S&C's new product development process
• Created process to focus on key customers with quality lapses, forming cross-functional teams to deliver targeted quality improvements
• Expanded quality processes globally to meet the needs of local manufacturing facilities and customer bases
• Expanded quality processes globally to meet the needs of local manufacturing facilities and customers bases

• Led team of ten design engineers in application and production support of 12 product lines and development of new products, enhancing product quality and market readiness
• Applied lean manufacturing techniques, streamlining processes to reduce production labor costs while increasing throughput
• Redesigned several existing product lines, driving revenue growth and minimizing costs.

• Designed and developed the magnetic actuator mechanism for the IntelliRupter PulseCloser, a game-changing fault interrupting device for the electric power industry
• Designed mechanism and control algorithms; conducted testing to ensure compliance with industry standards.
• Secured two U.S. and international patents for innovative designs.
• And international patents.

• Designed and tested microstrip patch antennas for Mini-AerCam to support condition assessment of International Space Station.
• Utilized finite element modeling to evaluate performance predictions of antenna designs.

• Management and Organizations department Student of the Year, 2021
• Dean's Award for Perfect 4.0 GPA for entire degree program
• Beta Gamma Sigma Honors Society

• Graduated with Honors with a 3.6/4.0 GPA