Christopher S. Withrow
Saint Albans,WV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance. Effective at operating within company regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
35
35
years of professional experience
Work History
Sales and Service Representative
CINTAS, Professional Uniform And Facility Services
Saint Albans, WV
08.2012 - Current
- Drove team revenue totals by bringing in top sales numbers.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
Chief Petty Officer
United States Naval Service
Norfolk, VA
08.1989 - 09.2009
- Lead 50 Operations Specialists and Fire Control men
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
Naval Instructor
United States Naval Service
Norfolk, VA
05.2000 - 05.2003
- NEC-9502
- Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.
- Evaluated and supervised student activities and performance levels to provide reports on academic progress.
- Taught diverse student population by employing various learning styles and abilities.
- Assisted and identified at-risk students to eliminate student barriers to learning.
- Created lesson plans for courses, modifying throughout year to meet time constraints and specific interests of class.
Senior trainer/evaluator
U.S. Navy
Norfolk, VA
03.2008 - 09.2009
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Partnered with instructors to consistently increase annual graduation rate.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
Education
Bachelor of Arts - Board of Regents
West Virginia State University
Institute, WV2012
Skills
- Proficient with
- MS-Office software and applications such as Word, Excel, PowerPoint, Experience in
- Microsoft Access Database
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Answering Customer Questions
- Customer Data Confidentiality
Additional Information
- LICENSES & CERTIFICATIONS , Held U.S. Government Secret Security Clearance for 20 years
Timeline
Sales and Service Representative
CINTAS, Professional Uniform And Facility Services
08.2012 - Current
Senior trainer/evaluator
U.S. Navy
03.2008 - 09.2009
Naval Instructor
United States Naval Service
05.2000 - 05.2003
Chief Petty Officer
United States Naval Service
08.1989 - 09.2009
Bachelor of Arts - Board of Regents
West Virginia State University
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