Gerniese Johnson
Nashville,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Elevance Health
11.2022 - 07.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Cigna Health Spring
05.2018 - 03.2022
- Help and work with members to improve their health, well-being and sense of security
- Respond to complex inquiries regarding benefits, billing, claims, eligibility and coverage
- Provide solutions for customers & health care professional via phone and email.
Customer Care Representative
T-Mobile
03.2015 - 05.2018
- Interact with customers by solving issues that may occur with their phone services
- Provide them with the best options for services and building a relationship by listening to their pain points
- Owning, decision making, and knowledge to determine the best of the best outcomes for our customers
Education
High School Diploma -
Hillsboro High School
Skills
- Proficient with
- Microsoft Word, Excel, PowerPoint, and Outlook
- Basic spreadsheet design skills
- Basic problem solving abilities
- Customer Service Skills
- Skills
- Customer Service
- Call Center
- Customer Support
- Customer Care
- CSR
- Certifications and Licenses
- Driver's license
Timeline
Customer Service Representative
Elevance Health
11.2022 - 07.2023
Customer Service Representative
Cigna Health Spring
05.2018 - 03.2022
Customer Care Representative
T-Mobile
03.2015 - 05.2018
High School Diploma -
Hillsboro High School
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