Samantha Bills-Owen
Glendale,AZ
Summary
Dynamic Sales Support Specialist with a proven track record at White House Black Market, excelling in customer relationship management and sales strategy development. Enhanced customer satisfaction through effective problem resolution and expedited delivery processes, while training new hires to uphold brand values. Proficient in CRM software, driving sales performance and fostering client loyalty.
Overview
14
14
years of professional experience
Work History
Sales Support Specialist
White House Black Market
03.2011 - Current
- Assisted customers with sales needs such as inventory and shipping questions.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Coordinated responses and resources to handle special client requests.
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Documented customer complaints and completed corrective action requests.
- Facilitated a smooth onboarding experience for new hires within the sales department by conducting training sessions on company products/services information systems.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Presented professional image consistent with company's brand values.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Nursing
Chamberlain University
Skills
- Customer relationship management
- Sales strategy development
- Customer needs assessment
- CRM software proficiency
Timeline
Sales Support Specialist
White House Black Market
03.2011 - Current
Nursing
Chamberlain University
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