Christos Sikofillos
Pasadena,MD
Summary
Dynamic manager with a proven track record in enhancing customer experience and developing high-performing teams. Expertise in problem-solving, communication, and adaptability drives successful outcomes and fosters long-term relationships.
Overview
17
17
years of professional experience
Work History
Manager
Cafe Mezzanotte
Severna Park, Maryland
11.2016 - 11.2025
- Delegated work to staff, setting priorities and goals.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led initiatives to enhance customer experience and foster long-term relationships.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed staff schedules to optimize shift coverage and efficiency.
- Managed inventory levels and coordinated supply orders effectively.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Server
Cafe Mezzanotte
Severna Park, MD
05.2013 - 11.2016
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers to promote teamwork and enhance service quality.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Busser/Host
Cafe Mezzanotte
Severna Park, Maryland
10.2008 - 05.2013
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Maintained cleanliness of restaurant dining area throughout shift.
- Wiped down and cleaned chairs, booths, and highchairs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided assistance to other bussers or waitstaff when needed.
- Took initiative to help others whenever necessary.
Education
Bachelor of Arts - English
UMBC
Catonsville, MD05-2016
High School Diploma -
Dulaney High School
Timonium, MD05-2010
Skills
- Customer service
- Staff management
- Training and development
- Inventory control
- Goal setting
- Relationship management
Languages
Spanish
Limited
Timeline
Manager
Cafe Mezzanotte
11.2016 - 11.2025
Server
Cafe Mezzanotte
05.2013 - 11.2016
Busser/Host
Cafe Mezzanotte
10.2008 - 05.2013
Bachelor of Arts - English
UMBC
High School Diploma -
Dulaney High School