CHRISTY BODDIE
Memphis,Tennessee
Summary
Resourceful professional in customer service with strong skills in information technology. A proven track record in troubleshooting and repair of Apple laptops enhancing system performance. Communicates effectively across diverse backgrounds to ensure high customer satisfaction. Thrives in fast-paced environments, maintaining accurate documentation and efficient filing. Expertise in customer relationship management and complaint resolution enhances service quality and technical support.
Overview
32
32
years of professional experience
Work History
Level 2 Computer Repair Technician
Flex International
Memphis , TN
11.2017 - 12.2025
- Specialized in troubleshooting and repairing a variety of Apple laptop models, ensuring optimal functionality.
- Attended training sessions to stay up to date on industry trends and practices.
- Provided training sessions for junior technicians fostering a supportive learning environment for encouraged professional growth.
- Maintained strict adherence to safety protocols while performing installations or repairs on electrical systems or hazardous environments.
- Successfully managed multiple tasks under pressure to ensure timely project completion.
Customer Service/Account Representative
Focus Services
Memphis, TN
12.2004 - 02.2008
- Resolved customer service or billing complaints through merchandise exchanges, refunds, and bill adjustments to enhance customer satisfaction.
- Ensured resolution of customer problems and communicated claim investigation results and planned adjustments to keep customers informed.
- Conferred with customers via telephone, internet, or in person to deliver accurate information about products and services.
Computer Technician
Creative Computers
Memphis, TN
12.1998 - 11.2002
- Repaired and assessed used equipment, ensuring compliance with quality assurance standards.
- Achieved A+ certification through comprehensive study and examination.
- Obtained authorization in Apple Repair, maintaining adherence to industry compliance standards.
Configuration Technician
Arrow Electronics
Memphis, TN
03.1994 - 08.1998
- Led team of 5 in low volume configuration line, ensuring timely completion of projects.
- Supervised technicians in desktop repairs and PC customizations to meet customer specifications and enhance satisfaction.
- Maintained efficient working environment, resolving customer issues promptly while analyzing technical problems.
Education
Associate of Science - Allied Health Science
South University
Savannah, GA11.2013
Skills
- Customer relationship management
- Sales techniques
- Complaint resolution
- Billing adjustments
- Product knowledge
- Customer feedback analysis
- Technical diagnostics
- Technical support
- Quality assurance
- Team collaboration
Relevant Course Work
- Medical Terminology
- General Psychology
- Social Problems
- Anatomy and Physiology
- Human Pathophysiology
- Microbiology
- Nutrition
- Human Growth and Development
Timeline
Level 2 Computer Repair Technician
Flex International
11.2017 - 12.2025
Customer Service/Account Representative
Focus Services
12.2004 - 02.2008
Computer Technician
Creative Computers
12.1998 - 11.2002
Configuration Technician
Arrow Electronics
03.1994 - 08.1998
Associate of Science - Allied Health Science
South University