Christy Breeden
Access Associate Senior
Charlottesville
Summary
Professional with experience in facilitating access and support services. Known for strong collaborative skills and ability to adapt to changing needs, ensuring reliable and effective outcomes. Skilled in communication, problem-solving, and customer service. Valued for integrity, dependability, and results-driven mindset.
Overview
31
31
years of professional experience
Work History
Access Specialist Senior
UVA Hospital - Same Day Care Clinic
01.2021 - Current
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Implemented process improvements to expedite patient flow, enhancing overall efficiency.
- Maintained strict confidentiality of sensitive patient data in compliance with HIPAA regulations, safeguarding personal information from unauthorized access or disclosure.
- Answered incoming calls, scheduled appointments
- Provided excellent customer service to patients and medical staff.
Access Associate Senior
UVA Hospital - Pulmonary
12.2006 - 01.2021
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Assisted in training new Access Associates, ensuring consistent service standards across the department.
- Enhanced patient experience by providing timely and efficient registration services.
- Ensured accurate patient information, maintaining a high degree of data integrity within the system.
- Contributed to revenue growth by accurately verifying insurance information and collecting co-payments from patients upon arrival.
- Played a key role in improving departmental performance metrics by consistently meeting or exceeding established targets for productivity, accuracy, and timeliness.
- Collaborated with clinical staff to coordinate care and address patient needs effectively.
- Managed confidential patient records with strict adherence to HIPAA regulations, safeguarding sensitive information at all times.
- Maintained a welcoming environment for patients, addressing their concerns with empathy and professionalism.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments
- Verified patient insurance eligibility and entered patient information into system.
Receptionist
Piedmont Pediatrics
01.2002 - 08.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Access Associate
UVA Dentistry
01.1998 - 12.2001
- Answered incoming calls, scheduled appointments and filed medical records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
Tax Preparer
Albemarle Accounting and Tax Service
01.1994 - 12.1998
- Analyzed financial records to verify accuracy of tax returns.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Maintained compliance by adhering to current tax laws and regulations.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Education
High School Diploma -
Fluvanna County High School
Palmyra Virginia 05.2001 -
Skills
Patient registration
Insurance verification
Efficient data input
HIPAA compliance
Appointment scheduling
Customer service
Conflict resolution
Team collaboration
Effective communication
New staff training
Epic Knowledge
Template Changes
Timeline
Access Specialist Senior
UVA Hospital - Same Day Care Clinic
01.2021 - Current
Access Associate Senior
UVA Hospital - Pulmonary
12.2006 - 01.2021
Receptionist
Piedmont Pediatrics
01.2002 - 08.2004
High School Diploma -
Fluvanna County High School
05.2001 -
Access Associate
UVA Dentistry
01.1998 - 12.2001
Tax Preparer
Albemarle Accounting and Tax Service
01.1994 - 12.1998
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