Christy Deleon
Harrodsburg,KY
Summary
Accomplished Tax Examiner Technician and Bank Teller with a proven track record at the Internal Revenue Service and Star Bank. Excelled in client confidentiality, and case management. Skilled in both verbal and written communication, adept at navigating complex tax laws and financial discrepancies with precision and professionalism.
Overview
36
36
years of professional experience
Work History
Bank Teller
Community Trust Bank
01.2025 - Current
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Turned in excess cash to maintain drawer security.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Removed mutilated currency from circulation.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Counted and packaged currency and coins.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
Tax Examiner Technician
Internal Revenue Service
02.1995 - 08.2019
- Professionally investigated lost payments.
- Communicated with taxpayers in writing and on the phone.
- Professionally contacted taxpayers in regards to erroneous refunds.
- Coded documents for input.
Bank Teller
Star Bank
06.1989 - 09.1994
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail.
- Processed customer transactions promptly, minimizing wait times.
- Provided exceptional customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Turned in excess cash to maintain drawer security.
- Reconciled cash drawer and resolved discrepancies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Removed mutilated currency from circulation.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Counted and packaged currency and coins.
Education
High School Diploma -
Highlands High School
05-1990
Skills
- Patience and empathy
- Listening and comprehension
- Problem-solving
- Time management
Skills
Timeline
Bank Teller
Community Trust Bank
01.2025 - Current
Tax Examiner Technician
Internal Revenue Service
02.1995 - 08.2019
Bank Teller
Star Bank
06.1989 - 09.1994
High School Diploma -
Highlands High School
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