Dajanae Catron
Lafayette,IN
Summary
I have customer service professional with experience at Santa Anna National Bank.
I have skills in relationship building and problem-solving. I also have proven ability to manage cash handling and ensure compliance while delivering exceptional service. I’m recognized for empathy and attention to detail, gaining loyalty and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Bank Teller
Santa Anna National Bank
Santa, ID
01.2023 - 06.2025
- Ensured customer satisfaction by effectively addressing needs.
- Worked in professional setting, assisted customers with resolving account issues.
- Handled phone calls, took care of the customers paperwork.
- Processed daily transactions accurately and efficiently
- Maintained compliance with banking regulations and internal policies to ensure security.
- Resolved customer issues promptly, building positive relationships and retention.
- Managed cash drawer securely, balancing funds at the end of each shift.
Front Desk Receptionist
YMCA of Central Texas
1826 N Mays St, Round Rock, TX 78664
01.2020 - 01.2023
- Managed front desk operations, ensuring seamless check-in and check-out processes for members and guests.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated scheduling of facility resources, optimizing usage for programs and events.
- Maintained accurate records of member accounts, transactions, and facility usage data.
Customer Service Representative
Jiallos Caribbean Restaurant
Indianapolis, IN
12.2018 - 2020
- Maintained high service standards by ensuring timely order fulfillment and accurate menu knowledge.
- Collaborated with kitchen staff to ensure high quality orders and exceptional dining experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Short Ridge High School
3401 N Meridian St, Indianapolis, IN 4620808.2023
Skills
Critical thinking
Social-emotional learning
Verbal and written communication
Empathy and patience
Growth mindset
Attention to detail
Professionalism and courtesy
Money handling
Deposit and withdrawal management
Customer relationship development
Patience and empathy
Listening and comprehension
Sales and Cross-selling
Decision-making
Account updating
Teller support
Problem-solving
Time management
Clear communication
Multitasking and organization
Team collaboration
Timeline
Bank Teller
Santa Anna National Bank
01.2023 - 06.2025
Front Desk Receptionist
YMCA of Central Texas
01.2020 - 01.2023
Customer Service Representative
Jiallos Caribbean Restaurant
12.2018 - 2020
High School Diploma -
Short Ridge High School