
Dynamic Hotel Assistant Manager with over 20 years at Holiday Inn Express, excelling in guest relations management and complaint handling. Proven track record in enhancing team performance and implementing strategic solutions to staffing challenges. Skilled in event planning support and maintenance coordination, fostering a culture of accountability and preparedness
with over 20 years at this company, also transitioned between roles but primarily remained with organization. Acquired extensive experience managing diverse customer and employee interactions. Worked over 40 hours weekly while addressing staffing challenges. Fostered accountability among managers to enhance team performance. Implemented effective strategies to ensure task completion without shortcuts.