Robyn Getchel
Sam's Club
Springhill,KS
19
years of professional experience
Dedicated front-end associate with a strong focus on customer service and operational efficiency. Proven ability to enhance customer satisfaction through effective communication and timely resolution of issues.
Work History
Front End Associate
3 Years- Processed cash, check, and credit transactions accurately on the cash register.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with product inquiries and purchases, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
Assistant Manager
3 Years 4 Months- Oversaw daily operations and ensured compliance with store policies and procedures.
- Trained and mentored team members to improve customer service skills and operational efficiency.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Developed staff schedules to optimize labor resources and meet business demands.
Front End Manager
14 Years 2 Months- Oversaw front-end operations, ensuring optimal customer service and efficient checkout processes.
- Trained and mentored team members on best practices for customer engagement and sales techniques.
- Implemented scheduling strategies to maximize staff efficiency during peak hours.
- Analyzed customer feedback to enhance front-end services and improve overall satisfaction.
Education
High School Diploma
Skills
Front-end performance optimization
Customer service
Team contribution
Retail transactions
Cash management
Customer engagement
Timeline
Front End Associate
Sam's Club
09.2023 - 09.2026Read More
Assistant Manager
Casey General Store
05.2020 - 09.2023Read More
Front End Manager
Price Chopper
07.2007 - 09.2021Read More
Orange Glen High School
High School Diploma
Read More