Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Toka Abdelzaher

Fort Worth

Summary

Personable and dedicated to teaching and caring. Solid team player with upbeat, positive attitude and motivated to maintain the highest learning environment.

Overview

7
7
years of professional experience

Work History

Front End Associate

Walmart
11.2023 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases and locate items
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Prioritized helping customers over completing other routine tasks in store.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Reduced instances of shoplifting by vigilantly monitoring store floor and working closely with security.

Retail Team Member

GoodWill
07.2021 - 06.2022
  • Manage Cashier system, credit card terminal, and cash accurately. And answering phone calls.
  • Assist with maintenance of hangers, and sizing of textiles on sales floor; return empty racks and carts to production area; and restock depleted merchandise. And also assist customers on sales floor to select and locate merchandise.
  • Perform all necessary cleaning functions in all areas of the store.
  • Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
  • Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.

Call Center Agent

Etisal International
07.2019 - 03.2020
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented customer inquires and feedback, including service delivery suggestions in company database.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

Sales Agent

IM HOLDING
07.2018 - 07.2019
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Offered product and service consultations and employed upselling techniques.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.

Education

Bachelor of Arts - Geography

Ain Shams University at Cairo
05.2018

Skills

  • Customer Communications
  • Quality Assurance Optimization
  • System Documentation
  • Time management
  • Customer service
  • Front-end performance optimization
  • Product restocking
  • Retail transactions
  • Display setup
  • Merchandising and display assembly
  • Team contribution
  • Relationship building
  • Honest and dependable
  • Attention to detail
  • Staff support
  • Order management
  • Retail merchandising
  • Building customer loyalty

Accomplishments

    -

Languages

Arabic
Native or Bilingual

Timeline

Front End Associate

Walmart
11.2023 - Current

Retail Team Member

GoodWill
07.2021 - 06.2022

Call Center Agent

Etisal International
07.2019 - 03.2020

Sales Agent

IM HOLDING
07.2018 - 07.2019

Bachelor of Arts - Geography

Ain Shams University at Cairo

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Toka Abdelzaher