Nelida Melendez-Carroll
Rochester,NY
Summary
Dedicated front-end associate with strong customer service skills and effective time management. Committed to enhancing client support and fostering positive shopping experiences in both Spanish and English.
Overview
41
41
years of professional experience
Work History
Front End Associate
Walmart
Rochester, NY
05.2025 - Current
- Assisted customers with product inquiries and service requests, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently to process transactions and handle cash accurately.
- Collaborated with team members to ensure cleanliness and organization of sales floor displays.
- Developed strong relationships with customers by actively listening to their needs and providing tailored solutions.
- Enhanced team performance by collaborating with colleagues, offering support and sharing best practices.
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
- Developed strong rapport with customers and created positive impression of business.
- Participated in training sessions to improve product knowledge and customer service skills.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
Receptionist
Acupunture and Holistic Healing Center
Scotch Plains, NJ
02.2010 - 09.2012
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Coordinated communication between patients and holistic practitioners, enhancing service delivery.
- Maintained accurate patient records using clinic management software, improving data accessibility.
- Assisted in developing office procedures that streamlined patient flow and minimized wait times.
Childcare Provider
Monday Morning Child Care, Inc.
Scotch Plains, NJ
05.1997 - 06.2001
- Supervised daily activities to ensure safe and engaging environment for children.
- Implemented customized educational approaches to support children's cognitive and social development.
- Collaborated with parents to address concerns and provide updates on child progress.
- Developed and implemented engaging educational activities aimed at enhancing creativity and critical thinking skills in students.
Clinical Case Worker
The Children's Aid Society
New York, NY
08.1989 - 04.1991
- Coordinated individual and family assessments to develop tailored intervention plans.
- Monitored client progress, ensuring adherence to treatment goals and service plans.
- Collaborated with multidisciplinary teams to enhance service delivery and client outcomes.
- Provided crisis intervention and support during critical situations for at-risk youth.
Caseworker
James Wheldon Johnson Senior Citizen Center
New York, NY
08.1985 - 10.1987
- Conducted assessments to evaluate client needs and develop individualized service plans.
- Coordinated support services, connecting seniors with community resources and assistance programs.
- Facilitated workshops on health, nutrition, and wellness for senior participants.
- Monitored client progress, ensuring compliance with service plan objectives and adjustments when necessary.
Foster Care Case Manager
Puerto Rican Family Institute Inc.
New York, NY
02.1987 - 05.1987
- Conducted comprehensive assessments of children and families to identify needs and develop tailored service plans.
- Monitored compliance with state regulations and agency policies, ensuring quality care for foster children.
- Completed regular visitations to check on children, families and home environments.
- Checked with newly placed children frequently to support comprehensive success and assimilation.
- Ensured timely completion of documentation, including case notes, court reports, and treatment plans to maintain compliance with state regulations.
Education
Bachelor of Science - Social Sciences
Adelphi University
Garden City, NY08-1985
Skills
- Customer service proficiency
- Ability to communicate in Spanish, allowing the customers to speak in there native language
- Fostered positive relationships with my customers by using my social skills which enhanced communications
Languages
Spanish
Native or Bilingual
Timeline
Front End Associate
Walmart
05.2025 - Current
Receptionist
Acupunture and Holistic Healing Center
02.2010 - 09.2012
Childcare Provider
Monday Morning Child Care, Inc.
05.1997 - 06.2001
Clinical Case Worker
The Children's Aid Society
08.1989 - 04.1991
Foster Care Case Manager
Puerto Rican Family Institute Inc.
02.1987 - 05.1987
Caseworker
James Wheldon Johnson Senior Citizen Center
08.1985 - 10.1987
Bachelor of Science - Social Sciences
Adelphi University