CHRISTY DROWN
Florence,Oregon
Summary
Relationship-focused operations and client success professional with experience leading teams, managing business operations, recruiting talent, and delivering exceptional customer experiences. Entrepreneurial business owner with a proven ability to build trusted relationships, coordinate multiple priorities, improve processes, and support organizational success in both remote and in-person environments. Recognized for professionalism, adaptability, and a people-first approach.
Overview
26
26
years of professional experience
Work History
Recruiter | Wellness Coach
TOUCHMARK
Prescott, AZ
01.2022 - 01.2026
- Managed full-cycle recruitment, partnering with hiring managers to identify, interview, and onboard qualified candidates.
- Coordinated hiring activities and maintained clear, responsive communication throughout the candidate experience.
- Delivered personalized virtual coaching and wellness consultations to senior clients.
- Used ATS software, Zoom, Google Workspace, and digital communication platforms to manage recruiting and client relationships.
- Maintained strong client satisfaction through personalized support, follow-through, and relationship management.
- Conducted in-depth interviews to assess candidate qualifications and fit.
Founder & Owner
PDX RESULTS FITNESS
Portland, OR & Remote
01.2012 - 01.2022
- Founded and operated a virtual coaching and consulting business serving clients across the United States.
- Built long-term client relationships through personalized service, accountability, and consistent follow-up.
- Planned and facilitated virtual workshops, educational programs, and group coaching sessions.
- Oversaw strategic planning, business development, and day-to-day administration while maintaining strong client retention.
- Managed day-to-day operations, ensuring high-quality service and client satisfaction.
Fitness Department Manager /Talent Acquisition Recruiter
Spectrum Athletic Club
Santa Monica & Valencia, USA
01.2000 - 01.2012
- Directed daily operations for a department of more than 20 trainers and instructors across multiple locations.
- Recruited, interviewed, hired, onboarded, and mentored fitness professionals.
- Developed staff training and mentoring programs that strengthened employee performance and retention.
- Coordinated scheduling, department communications, and performance coaching.
- Partnered with senior leadership to improve member satisfaction and operational performance.
Education
Bachelor of Arts - Psychology
California State University
Associate of Arts - Business Communications
Pasadena City College
Skills
- Client Success
- Customer Relations
- Operations Coordination
- Recruiting & Hiring
- Team Leadership
- Employee Training
- Business Operations
- Administrative Support
- Program Coordination
- Calendar & Scheduling
- Google Workspace
- Zoom
- Team collaboration
- Candidate screening
Timeline
Recruiter | Wellness Coach
TOUCHMARK
01.2022 - 01.2026
Founder & Owner
PDX RESULTS FITNESS
01.2012 - 01.2022
Fitness Department Manager /Talent Acquisition Recruiter
Spectrum Athletic Club
01.2000 - 01.2012
Associate of Arts - Business Communications
Pasadena City College
Bachelor of Arts - Psychology
California State University