CHRISTY EARNEST
Intake Specialist & Business Management
Texarkana,Texas
Summary
Results-driven healthcare operations specialist with expertise in healthcare coordination, insurance verification, and financial services. Experienced in overseeing daily operations, managing teams, and resolving customer and insurance challenges while ensuring regulatory compliance. Knowledgeable in Medicare, Medicaid, commercial insurance, authorizations, and financial documentation.
Overview
1
1
year of post-secondary education
30
30
years of professional experience
Work History
Intake Coordinator / Insurance Specialist
Lincare
Texarkana, TX
10.2021 - Current
- Verify patient insurance eligibility and benefits, including Medicaid, Medicare, and commercial insurance.
- Submit, monitor, and follow up on prior authorizations to ensure timely approval.
- Resolved insurance submission issues, coordinating with medical teams and healthcare providers to ensure timely processing.
- Prepared and maintained accurate billable documentation for insurance authorizations and billing, ensuring compliance and efficiency.
- Coordinated patient supplies and nutritional needs with Arkansas Children's Hospital and Le Bonheur Children's Hospital to support optimal patient care.
- Calculated powder and liquid formula quantities to ensure prescribed calorie and nutritional requirements are met.
- Monitored and documented orders for supplies and equipment to ensure timely delivery. and authorization progress while maintaining accurate records and confidentiality.
- Provide customer service and support to patients, families, and healthcare professionals.
Private Care Provider
Family First Homecare
Texarkana, TX
09.2017 - 01.2021
- Monitored patient conditions, medications, vital signs, and behavioral changes.
- Monitored patient conditions, medications, vital signs, and behavioral changes to ensure timely interventions.
- Communicated changes in patient condition to case managers and medical professionals to facilitate coordinated care.
- Assisted with daily living activities, meal planning, and personal care to enhance patient comfort and independence.
- Maintained confidentiality and accurate patient-related information.
Branch Manager
Western Finance
01.1997 - 01.2018
- Oversaw daily branch operations, ensuring compliance with policies and enhancing customer experience.
- Supervised employees, delegated responsibilities, and monitored staff performance.
- Ensured branch operations followed company policies, procedures, and applicable lending requirements.
- Reviewed customer loan applications, financial information, and supporting documentation.
- Managed customer accounts, payment arrangements, collections, and delinquent account follow-up.
- Maintained accurate financial records, balanced cash, and completed daily operational reports.
- Cultivated customer relationships, driving retention and contributing to branch growth initiatives.
- Addressed customer concerns promptly, maintaining high service standards and fostering customer loyalty.
- Performed human resources functions, including interviewing, hiring, onboarding, training, and employee development.
Education
Bachelor of Science - Psychology
Texas A&M University
TexarkanaCertified Medication Technician - Medication Aide
Texarkana College
Texarkana, TX 10.2003 - 04.2004
Associate of Science - Psychology
Texarkana College
Texarkana, TXSkills
- Insurance eligibility verification
- Insurance Billing
- Authorization management
- Billing documentation management
- Healthcare Administration
- Care coordination
- Patient Communication
- Regulatory Compliance
- Operational Coordination
- Operations management
- Account coordination
- Formula calculations
- Staff Onboarding
- Recruitment training
- Operations management
Timeline
Intake Coordinator / Insurance Specialist
Lincare
10.2021 - Current
Private Care Provider
Family First Homecare
09.2017 - 01.2021
Certified Medication Technician - Medication Aide
Texarkana College
10.2003 - 04.2004
Branch Manager
Western Finance
01.1997 - 01.2018
Bachelor of Science - Psychology
Texas A&M University
Associate of Science - Psychology
Texarkana College