Summary
Overview
Work History
Education
Skills
Timeline
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Christy Edwards

Surprise,AZ

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

26
26
years of professional experience

Work History

Member Team Lead

Sam's Club
09.2021 - Current
  • Assists management with supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals, feedback; training associates on processes, procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines; ensuring compliance with company policies and procedures; supporting the Open Door Policy; and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Member Frontline/Cashier

Sam's Club
07.2021 - 09.2021
  • Provided member service by acknowledging member and identifying members needs
  • Assisted members with purchasing decisions; locating merchandise; resolving member issues and concerns
  • Promoted company's products and services; provided guidance and support to members regarding member self-service technology; processed member purchases; assisted members with payments according to company policies and procedures for different membership and payment types; assisted members with transactions utilizing registers or self-checkout area; zoning area; and arranging and organizing merchandise.

Assistant Site Manager

GS Labs, LLC
02.2021 - 06.2021
  • Day-to-day operations of Covid-19 rapid testing site and extension of corporate leadership at GS Labs
  • Did scheduling and oversaw staff for assigned department or shift; ensured all protocol and procedures were followed
  • Provided safe and customer-focused experience and supported performance outcomes
  • Effectively lead others in high-stress environment and maintained structure and order
  • Fast-paced environment, maintained organization and compliance standards, and motivated others
  • Supported staff and coordinated overall workflow for facility
  • Ensured schedule was adequately filled to support customer/testing needs
  • Ensured accurate paperwork and record keeping
  • Ensured procedures were followed so that patient notification, state notification, and insurance notification were processed timely and in compliance with law requirements
  • Supported the proper utilization of and training on medical and accounting software (Bizzflo, Trizetto & Paycor, antigen, antibody & PCR testing)
  • Ensured patient information was reported in timely and accurate manner
  • Supported audit program to ensure 100% accuracy
  • Supported overall ownership of operation site
  • Ensured Lab and test processing functions were followed per protocol in clean, safe, and detailed manner
  • Supported RN staff and their runners to ensure patients were provided with positive, safe testing experience; provide relief of runners where needed/assigned
  • Lead and directed Lab, Admin, and other team members
  • Motivated and encouraged team while ensuring proper safety, PPE, and process compliance, always
  • Answered office phone and direct patient inquiries
  • Liaison between vendors and technology supply providers
  • Collaborated with doctor and nurses to stage test/lab supplies or patient forms prior to testing
  • Ensured 100% compliance with procedures and maintenance of confidential health information practices
  • Took pride in Google Reviews and holding up 5-start rating.

Owner/Operator

Christy's Zoo4Tots - InHome Childcare
01.2003 - 01.2012
  • In Home Daycare where followed State rules and regulations
  • I utilized scheduling experience, communication skills and organizational skills on daily basis
  • Worked day in and day out with children, ages newborn to school age.

Data Entry Operator

SourceCorp
01.2001 - 01.2003
  • Data Entry from home
  • Entered HCFA 1500 forms for local doctors offices
  • Organizational skills, data entry, 10-key, time sensitivity, confidentiality
  • Always met deadlines.

Executive Administrative Assistant

Wells Fargo Bank
01.1998 - 01.2001
  • Data Entry, Word, Excel, 10-key, Answered telephones, scheduled appointments, scheduled meetings, set up travel arrangements
  • Supported team of project managers in department all over United States
  • Coordinated recognition banquets, dinners, meetings
  • Handled time sensitive materials, confidential information and always met deadlines.

Education

High school diploma - General Studies

Sayre High School
Sayre, OK
05.1991

Skills

  • Personal Assistant Experience
  • Marketing
  • Social Media Management
  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Outlook
  • Pages
  • Numbers
  • Google Suite
  • 10 Key Data Entry
  • Office Management
  • Account Management
  • Customer service
  • Leadership
  • Management

Timeline

Member Team Lead

Sam's Club
09.2021 - Current

Member Frontline/Cashier

Sam's Club
07.2021 - 09.2021

Assistant Site Manager

GS Labs, LLC
02.2021 - 06.2021

Owner/Operator

Christy's Zoo4Tots - InHome Childcare
01.2003 - 01.2012

Data Entry Operator

SourceCorp
01.2001 - 01.2003

Executive Administrative Assistant

Wells Fargo Bank
01.1998 - 01.2001

High school diploma - General Studies

Sayre High School

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Christy Edwards