Christy Encinas
Thayne,WY
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized Bar/Hotel/Store area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. I am pursuing full-time role. Skilled in staff training and development, having successfully onboarded new bartenders by imparting essential customer service techniques and safety protocols in bar equipment operation. Recognized for diligence in verifying legal drinking ages and monitoring patrons to maintain a safe and enjoyable atmosphere. Complemented hospitality expertise with hands-on experience in housekeeping, maintaining cleanliness and comfort in various environments. Detail-oriented and proficient in executing thorough cleaning processes while upholding high standards of organization and presentation in guest and commercial spaces.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Store Manager
Dollar General
03.2025 - Current
- Directed daily store operations, ensuring compliance with Dollar General policies, procedures, and safety standards.
- Managed associate scheduling, staffing coverage, and workload priorities to maintain consistent customer service.
- Trained and coached team members on register procedures, merchandising, and inventory control practices.
- Monitored inventory levels, received shipments, and executed stock replenishment to reduce out-of-stock conditions.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Manager
Melvin Taproom Brewery
05.2024 - Current
- Supported the daily operations of the store, ensuring efficient processes and high-quality customer service.
- Assisted the Store Manager in inventory management, including restocking items and executing inventory audits.
- Trained and supervised new staff, providing guidance on company policies and procedures.
- Contributed to team meetings by presenting ideas on improving operations and sales strategies.
- Resolved customer complaints and queries effectively, maintaining a positive customer experience.
- Trained and supervised a team of employees, providing guidance and support to enhance productivity and teamwork.
- Handled customer inquiries and complaints effectively, maintaining high standards of customer service and satisfaction.
- Coordinated staff schedules and managed employee performance to maintain productivity.
Bartender /Hotel Manager
Colters Lodge
01.2023 - 04.2026
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders.
- Verified legal drinking age of patrons through stringent ID checks.
- Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests.
- Trained new bartenders in customer service, bar equipment safety and drink preparation techniques.
- Used POS system to process cash and credit card transactions.
- Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions.
- Handled customer payments, reported tip amounts and balanced cash drawers.
- Spoke with customers and recommended specials to build rapport and cultivate customer loyalty.
- Assisted in planning and executing private parties and corporate events at the venue.
- Maintained cleanliness and organization of the bar area, following health and safety guidelines.
- Leveraged social media platforms to advertise upcoming events and specials at the bar.
- Participated in promotional events, representing the establishment positively.
- Conducted daily opening and closing procedures, including cash drawer reconciliation.
- Monitored customer intoxication levels, refusing service when necessary for safety.
- Created a welcoming atmosphere, engaging in friendly conversations with patrons.
- Checked identification of customers to verify age requirements for alcohol consumption.
- Supported servers by preparing alcoholic and non-alcoholic drinks for table customers.
- Directed daily hotel operations to ensure exceptional guest experiences and high service standards.
- Established strategic partnerships with local businesses to increase revenue through collaborative promotions.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Developed and implemented marketing strategies to promote hotel services.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Provided exceptional service and assistance to guests upon check-in.
- Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
- Developed comprehensive emergency response plans to prioritize safety during crisis situations.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Improved the quality of food offerings in on-site restaurants by working closely with chefs on menu development and presentation techniques.
- Oversaw daily financial transactions, ensuring accuracy in billing and improving hotel's financial health.
- Managed crisis situations, maintaining guest safety and satisfaction during unexpected events.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Developed and implemented marketing strategies to increase hotel occupancy and revenue.
Certified Nurse Assistant
Legacy
12.2016 - 02.2021
- Observed and documented patient status and reported patient complaints to the case manager.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Provided transportation, assistance and companionship to clients.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Assisted with ADLs.
- Provided patients and families with emotional support.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Uphold infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
High School Diploma -
Pacific High School
San Bernardino, CASkills
- Customer service (Experienced)
- Multitasking (Experienced)
- Communication (Experienced)
- Problem-solving (Experienced)
- Team player (Experienced)
- Hospitality (Experienced)
- Staff management (Experienced)
- Cash register operation (Experienced)
Certification
- Certifications
- Certified Nurse Assistant (CNA)
- American Red Cross First Aid/CPR/AED Certified
- Teamwork training
Timeline
Store Manager
Dollar General
03.2025 - Current
Assistant Manager
Melvin Taproom Brewery
05.2024 - Current
Bartender /Hotel Manager
Colters Lodge
01.2023 - 04.2026
Certified Nurse Assistant
Legacy
12.2016 - 02.2021
High School Diploma -
Pacific High School