Isccas Ponce
Burlington,NC
Summary
I'm looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
6
6
years of professional experience
Work History
Sales Manager
Rent A Center Warehouse & Retail Store
Burlington, NC
02.2024 - Current
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Performed data entry tasks related to tracking shipments, receiving material into inventory or issuing material from inventory.
- Ensured proper inventory management and backroom organization.
- Managed inventory levels, ensuring optimal stock availability.
- Restocked inventory as necessary.
- Assisted in inventory management and stock rotation.
- Maintained accurate stock levels and tracked inventory.
- Maintained accurate records of inventory and sales.
- Managed inventory of office supplies.
- Managed office inventory and completed new purchases.
- Examined, counted and documented inventory levels.
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Verified accuracy of items loaded onto truck against shipping documents.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Checked tires for proper inflation before leaving on each route.
- Transported and safely delivered items to prevent damage or loss.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Kept accurate logs of all deliveries and trips.
- Contacted customers prior to delivery to coordinate delivery times.
- Ensured timely and accurate processing of all credit transactions.
- Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
- Monitored customer account details for non-payments, delayed payments and other irregularities.
- Analyzed financial data to determine the degree of risk involved in extending credit.
- Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
- Collected overdue payments from customers using various methods such as phone calls, emails or letters.
- Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
- Reviewed customer accounts for potential write-offs or adjustments due to inaccurate invoicing or defective merchandise returns.
- Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
- Completed ongoing professional training to facilitate accurate and productive credit management.
Draw Operator
Gildan
Mayodan, North Carolina
04.2023 - 01.2024
- Ensure the accuracy and quality of drawn yarn through regular inspections and adjustments to the draw frame settings
- Implement continuous improvement initiatives to optimize the drawing process and increase productivity
- Implement preventive maintenance procedures for draw frames to minimize downtime and ensure optimal equipment performance
- Maintain a safe and organized work environment by following all safety procedures and keeping work area clean and free of hazards
- Maintain a safe and clean working environment by complying with procedures, rules, and regulations
- Monitor and analyze production data to identify opportunities for process improvement and efficiency gains
- Identify and troubleshoot any issues with the draw frames to minimize downtime and ensure smooth operation
Marcos Duarte | Mayflower
Madison, NC
10.2021 - 01.2022
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Used slow periods to restock supplies, ice, trays and delivery bags
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Greeted incoming guests and managed accurate seating based on customer desires and server loads
- Conduct daily inspections of the restaurant to ensure cleanliness and adherence to health and safety regulations
- Collaborate with the kitchen staff to ensure timely and accurate food preparation and delivery
Barry Mcgraw | Fisherman's Galley
Eden, NC
07.2020 - 08.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Kept register accurate through correct billing, payment processing and cash management practices
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Ensure the cleanliness and organization of the kitchen area and equipment to maintain a safe and efficient work environment
- Ensure the safety of customers and staff by following all health and safety regulations related to food handling and preparation
- Maintain a positive and professional attitude when interacting with guests to provide excellent customer service and promote a pleasant dining experience
- Provide exceptional customer service by anticipating and fulfilling customer needs and resolving any issues that arise
Cashier
Papa Johns
Eden, North Carolina
03.2019 - 10.2019
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments
- Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage
- Shared information with customers about menu items, preparation methods and ingredients
- Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff
- Providing exceptional customer service by greeting customers with a friendly demeanor, taking their orders accurately, and resolving any issues or concerns they may have
- Ensure accuracy in cash handling and maintain proper documentation of transactions
- Maintain a clean and organized work environment to ensure food safety and efficiency in food preparation
- Maintain cleanliness and sanitation standards in the cashier area, including wiping down counters and food prep stations using bleach and clean cloths, to ensure a safe and hygienic environment for customers and staff
Education
Diploma -
John M Morehead High School
Eden, NC06.2022
Skills
- Excellent Communication (Experienced)
- Problem-Solving (Skillful)
- Active Listening (Skillful)
- Multitasking Abilities (Experienced)
- Flexible and Adaptable (Experienced)
- Decision Making (Skillful)
- Cultural Awareness (Experienced)
- Good Telephone Etiquette (Skillful)
- Basic Math (Experienced)
- Teamwork and Collaboration (Experienced)
- Customer Service (Experienced)
- Interpersonal Skills (Experienced)
- Customer Satisfaction (Experienced)
- Organizational Skills (Skillful)
- Adaptability (Skillful)
- Cash Handling (Experienced)
Timeline
Sales Manager
Rent A Center Warehouse & Retail Store
02.2024 - Current
Draw Operator
Gildan
04.2023 - 01.2024
Marcos Duarte | Mayflower
10.2021 - 01.2022
Barry Mcgraw | Fisherman's Galley
07.2020 - 08.2021
Cashier
Papa Johns
03.2019 - 10.2019
Diploma -
John M Morehead High School