Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Franklin

Victoria,TX

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality.

and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Operation Assistant Manager

City Of Victoria
02.2022 - Current

Customer Service- Serve as a primary point of contact

by answering telephones , greeting visitors, responding to inquiries and directing individuals to the correct staff members of departments.

Administrative and Clerical task - Perform general office duties such as filling and copying documents,preparing diagrams for events and consultations.

Making Sure the building is Clean and setups are correct for customers.

Packer Handler

Paravida Wellness LLC
02.2023 - 04.2025
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Inspected items to identify discrepancies and damages and reported to supervisor.

Newspaper Carrier

Victoria Avocate
01.2007 - 11.2021
  • Assembled and bagged newspapers prior to delivery.
  • Delivered newspapers and flyers to about 60 homes daily.
  • Maintained punctual delivery times for consistent customer service experience.
  • Distributed papers in various weather conditions during early morning.

General Manager

Burger King
02.2010 - 07.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Assisted in recruiting, hiring and training of team members.

Education

GED -

Victoria Collage
Victoria, TX
11-2025

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Goal setting
  • Retail operations
  • Recruiting and interviewing
  • Operations management
  • Problem-solving
  • Team motivation

Timeline

Packer Handler

Paravida Wellness LLC
02.2023 - 04.2025

Operation Assistant Manager

City Of Victoria
02.2022 - Current

General Manager

Burger King
02.2010 - 07.2020

Newspaper Carrier

Victoria Avocate
01.2007 - 11.2021

GED -

Victoria Collage
Christy Franklin