Christy Garcia
Kissimmee,FL
Summary
Highly experienced and a skilled Physician's Office Liaison/Scheduling Coordinator with over 12 years of experience in healthcare providers and ambulatory surgery centers. I have a passion for developing and maintaining relationships with healthcare professionals which has helped build a genuine connection. I have strong communication skills, problem solving, highly organized and detail-oriented.
Overview
16
16
years of professional experience
Work History
Physician Office Liaison/Surgery Scheduler
Orlando Center for Outpatient Surgery
01.2014 - 11.2023
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Booked necessary equipment and implants needed for all procedures.
- Vet each procedure that requires implants to ensure cost-efficiency.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Updated daily operating room calendars with accurate appointment schedules.
- Crossed trained in business office manager role and front desk.
- Communicated surgery requirements to nursing team and OR team.
- Maintain constant communication directly with physicians and schedulers.
Surgery Scheduler
Cardiovascular Center
09.2013 - 01.2014
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Communicated surgery requirements to nursing teams.
- Coordinated pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Managed patient records to reflect upcoming surgeries and medical histories.
- Maintained daily operating room calendars with accurate appointment schedules.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Patient Service Specialist
Jewett Orthopedic Clinic
09.2007 - 09.2013
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed patient registration process, confirming data accuracy and completeness.
- Organized patient records and database to facilitate information storage and retrieval.
- Provided excellent customer service to patients and medical staff.
- Built and maintained positive working relationships with patients and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
High School -
Continental Academy
Online08.2013
Skills
- Relationship building and management
- Strategic Planning
- Vetting Cases
- Self-motivator
- Written and oral communication
- Inventory Management
- Insurance Knowledge
- Computer Proficiency
- Patient Eligibility Requirements
- Coordinate anesthesia teams count
- Organization and Time Management
Accomplishments
- Core Leadership Team
- Supervise admin team as a part of the business office.
- Collaborated with OR and Anesthesia team in the development of our OR additions.
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 40+.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
Languages
Spanish
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Physician Office Liaison/Surgery Scheduler
Orlando Center for Outpatient Surgery
01.2014 - 11.2023
Surgery Scheduler
Cardiovascular Center
09.2013 - 01.2014
Patient Service Specialist
Jewett Orthopedic Clinic
09.2007 - 09.2013
High School -
Continental Academy
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