Christy Garcia
Boise
Summary
Customer Service Representative with 15+ years of experience assisting with and fulfilling organization staffing needs and requirements. A proven record of accomplishment of using my excellent personal, communication and organization skills to lead. Adept at handling inquiries, resolving issues, and building positive customer relationships. Demonstrated success in meeting and exceeding customer satisfaction goals. Seeking to contribute effective communication and problem-solving skills to a dynamic customer service team
Professional with strong foundation in dispatch operations, adept at managing high-pressure situations and optimizing routes for efficiency. Known for fostering teamwork and ensuring seamless coordination among team members. Brings critical thinking and adaptability to meet evolving operational needs.
Overview
17
17
years of professional experience
Work History
Dispatch Specialist
Bish’s RV
05.2024 - 07.2025
- Review, update, and revise service scheduler for service advisors and shop schedule. Assign tasks to available field personnel based on their location, skillset, and PDI/ previous Repair Order. Relay crucial information to technicians regarding job details, changes in schedule and relevant updates, TSB or recalls. Maintain accurate logs of dispatched jobs or parts requests.
- Streamlined dispatch operations with meticulous record-keeping practices, resulting in reduced errors and increased productivity levels.
- Participated actively in regular staff training sessions to stay up-to-date on industry best practices and emerging technologies relevant to the dispatch profession.
Service Administrator
Bish’s RV
08.2021 - 05.2024
- Assisted in scheduling with Service Advisors daily schedules. Managing work orders for service department including warranty, parts and reviewing service advisor’s schedules. Maintain records for employees, service repair orders and sublets. Responds to requests from customers as well as internal and external departments.
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
Customer Care Associate
DirecTv
09.2013 - 08.2021
- Responsible for directly interacting with customers via phone, handling inquiries, resolving complaints, providing information about DirecTV/ AT&T products, processing orders, and ensuring customer satisfaction by addressing their needs in a timely and professional manner. This is often following established scripts and guidelines within a call center environment and times.
Front End Supervisor & Cashier
Ross
08.2019 - 06.2020
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods. Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Call Center Supervisor
WDS (Verizon)
08.2010 - 10.2013
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. Interpret and communicate work procedures and company policies to staff. Manage teams of 11 to 15 support agents and assist team members with any technical or coaching needs regarding job performance. Verify proper troubleshooting procedures are observed by tech support agents during customer calls.
Call Center Technical Support Representative
WDS (Verizon)
05.2008 - 08.2010
- Provide inbound/outbound call support for 3rd level data issues Properly document customer issues and solutions using call management system. Ensure customer issues are addressed in a timely, efficient manner, utilizing proper tools and resources provided. Assist team members with any technical or coaching needs in relation to job performance. Report to supervisor any issues that impact data services when encountered throughout the day.
Education
Human Resources Management
College of Southern Idaho
Twin Falls, Idaho05.2003
Criminal Justice Admin
College of Southern Idaho
Twin Falls, Idaho05.2003
Skills
- Type 76 words per minute
- Proficient with project management
- Team player
- Excellent time management skills
- Conflict management
- Public speaking
- Operations
- Incident reporting
- Dispatch software
Hobbies and Interests
Literature, Art, Skiing, Travel
Timeline
Dispatch Specialist
Bish’s RV
05.2024 - 07.2025
Service Administrator
Bish’s RV
08.2021 - 05.2024
Front End Supervisor & Cashier
Ross
08.2019 - 06.2020
Customer Care Associate
DirecTv
09.2013 - 08.2021
Call Center Supervisor
WDS (Verizon)
08.2010 - 10.2013
Call Center Technical Support Representative
WDS (Verizon)
05.2008 - 08.2010
Criminal Justice Admin
College of Southern Idaho
Human Resources Management
College of Southern Idaho
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